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Job Description
Computer Technologies Consultants (CTC) is seeking a Program Manager to support the U.S. House of Representatives in the Capital Region (NCR).
With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset, and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.
Why Should You Be Interested?
Direct hire full-time position
Competitive base salary and comprehensive benefits
Mid-size company with room for growth
Position Title:
Program Manager Position Location:
This position is full time, on-site in the Capital Region Daily Responsibilities: Provide overall program management of IT Tier 1, 2, and 3 Help Desk personnel and support operations for technology support services contract in accordance with agency technology service standards and ITIL best practices. Oversee a geographically distributed support team delivering services to government stakeholders nationwide. Ensure timely, responsive, and secure support aligned to defined service level agreements (SLAs). Collaborate with clients and technical experts to ensure responsiveness to client needs. Manage day-to-day operations and surge readiness during special events, including agency transition periods, ensuring seamless IT continuity. Ensure the quality, timeliness, and efficiency of work performed, resulting in process improvements and cost savings. Monitor program progress, risks, deliverables, metrics, and outcomes. Provide written status updates, reports, executive briefings, and documentation. Ensure policies and procedures are carried out based on industry best practices for project administration, execution, and tracking. Required Years of Experience (min): At least eight (8) years of IT program management experience in a business enterprise or federal government environment. Required Degree/Certifications: Bachelor's degree or higher in a related field, or equivalent experience. Project Management Professional (PMP) certification ITIL v4 certification Required Experience & Expertise in the following areas: Proven ability to manage ITIL-based service delivery frameworks across Tier 1, 2, and 3, including integration with Service Desk operations and escalation procedures. Experience supporting congressional offices, committees, or legislative IT/ITSM programs/projects. Experience coordinating surge staffing and operational support during Congressional Transition cycles or similarly time-sensitive federal transitions. Proven track record of successfully delivering complex IT projects on time and within budget. Expertise in developing IT roadmaps and strategies, performing risk management, and implementing program efficiencies. Excellent written and oral communication skills, with ability to interact with clients and engage in negotiations with senior and executive management. Required Clearance: Security/Background check required. Ability to secure and maintain a US Government Security Clearance. Pay Information Full-Time Salary Range: TBD Please note: This range is based on market pay structures. Individual salaries depend on factors including skills, education, experience, market conditions, and internal considerations. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, mental or sensory disabilities, veteran status, or any other characteristic protected by law. We are committed to diversity, equity, and inclusion.
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Program Manager Position Location:
This position is full time, on-site in the Capital Region Daily Responsibilities: Provide overall program management of IT Tier 1, 2, and 3 Help Desk personnel and support operations for technology support services contract in accordance with agency technology service standards and ITIL best practices. Oversee a geographically distributed support team delivering services to government stakeholders nationwide. Ensure timely, responsive, and secure support aligned to defined service level agreements (SLAs). Collaborate with clients and technical experts to ensure responsiveness to client needs. Manage day-to-day operations and surge readiness during special events, including agency transition periods, ensuring seamless IT continuity. Ensure the quality, timeliness, and efficiency of work performed, resulting in process improvements and cost savings. Monitor program progress, risks, deliverables, metrics, and outcomes. Provide written status updates, reports, executive briefings, and documentation. Ensure policies and procedures are carried out based on industry best practices for project administration, execution, and tracking. Required Years of Experience (min): At least eight (8) years of IT program management experience in a business enterprise or federal government environment. Required Degree/Certifications: Bachelor's degree or higher in a related field, or equivalent experience. Project Management Professional (PMP) certification ITIL v4 certification Required Experience & Expertise in the following areas: Proven ability to manage ITIL-based service delivery frameworks across Tier 1, 2, and 3, including integration with Service Desk operations and escalation procedures. Experience supporting congressional offices, committees, or legislative IT/ITSM programs/projects. Experience coordinating surge staffing and operational support during Congressional Transition cycles or similarly time-sensitive federal transitions. Proven track record of successfully delivering complex IT projects on time and within budget. Expertise in developing IT roadmaps and strategies, performing risk management, and implementing program efficiencies. Excellent written and oral communication skills, with ability to interact with clients and engage in negotiations with senior and executive management. Required Clearance: Security/Background check required. Ability to secure and maintain a US Government Security Clearance. Pay Information Full-Time Salary Range: TBD Please note: This range is based on market pay structures. Individual salaries depend on factors including skills, education, experience, market conditions, and internal considerations. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, mental or sensory disabilities, veteran status, or any other characteristic protected by law. We are committed to diversity, equity, and inclusion.
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