Darwin Resources
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Program Manager - Salesforce Billing
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Darwin Resources 2 days ago Be among the first 25 applicants Join to apply for the
Program Manager - Salesforce Billing
role at
Darwin Resources Hybrid Job Description
We are seeking an experienced and results-driven Location: Seattle, WA
Hybrid Job Description
We are seeking an experienced and results-driven
Program Manager
with strong expertise in
Salesforce Billing
and
CRM solutions
to lead complex, enterprise-wide initiatives. This role requires a deep understanding of Salesforce and CRM lifecycle management. You will partner with cross-functional teams to deliver scalable billing and CRM solutions that enhance customer engagement and streamline operations.
Key Responsibilities
Own the delivery of Salesforce Billing and CRM programs, ensuring strategic alignment, execution, and measurable outcomes. Manage full program lifecycle: scope definition, planning, execution, monitoring, and close-out. Drive CRM strategy and enhancements, aligning Salesforce Sales Cloud, Service Cloud, and Marketing Cloud features with business needs. Collaborate with Sales, Marketing, Finance, and Customer Success teams to streamline customer journey touchpoints across CRM and billing. Ensure tight integration between Salesforce Billing, CRM modules, and third-party systems (e.g., ERP, payment gateways, customer portals). Lead stakeholder workshops to gather and document requirements for CRM workflows, customer data models, and automation. Monitor user adoption, capture feedback, and continuously improve CRM/Billing processes and data integrity. Develop and deliver executive dashboards, reports, and communication updates on program status and KPIs. Identify and manage program risks, change control, and issue resolution. Champion change management and training efforts to support CRM and billing transformation.
Required Qualifications
Bachelor's degree in Business, Information Technology, Computer Science, or related field. 7+ years of Program/Project Management experience, with at least 5 years in Salesforce Billing and CRM-related programs. Proven track record in managing complex Salesforce implementations involving Billing and CRM (Sales Cloud, Service Cloud, Marketing Cloud). Deep understanding of Quote-to-Cash (QTC), subscription billing, usage-based pricing, invoicing, and revenue recognition. Experience with CRM best practices around customer segmentation, lead-to-cash processes, and engagement automation. Strong cross-functional leadership, stakeholder management, and vendor coordination experience. Knowledge of Agile, Scrum, and Waterfall delivery methodologies. Excellent communication, problem-solving, and organizational skills.
Preferred Qualifications
Salesforce certifications (e.g., Salesforce Billing Specialist, Revenue Cloud Consultant, Sales Cloud Consultant, PMP, CSM). Hands-on experience with CRM analytics and reporting tools (e.g., Tableau CRM, Einstein Analytics). Familiarity with ERP integrations (e.g., NetSuite, SAP), middleware (e.g., MuleSoft), and data migration tools. Background in SaaS, telecom, or subscription-based business models. Experience working with global teams and multi-region deployments.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Darwin Resources by 2x Sign in to set job alerts for “Program Manager” roles.
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Program Manager - Salesforce Billing
role at
Darwin Resources 2 days ago Be among the first 25 applicants Join to apply for the
Program Manager - Salesforce Billing
role at
Darwin Resources Hybrid Job Description
We are seeking an experienced and results-driven Location: Seattle, WA
Hybrid Job Description
We are seeking an experienced and results-driven
Program Manager
with strong expertise in
Salesforce Billing
and
CRM solutions
to lead complex, enterprise-wide initiatives. This role requires a deep understanding of Salesforce and CRM lifecycle management. You will partner with cross-functional teams to deliver scalable billing and CRM solutions that enhance customer engagement and streamline operations.
Key Responsibilities
Own the delivery of Salesforce Billing and CRM programs, ensuring strategic alignment, execution, and measurable outcomes. Manage full program lifecycle: scope definition, planning, execution, monitoring, and close-out. Drive CRM strategy and enhancements, aligning Salesforce Sales Cloud, Service Cloud, and Marketing Cloud features with business needs. Collaborate with Sales, Marketing, Finance, and Customer Success teams to streamline customer journey touchpoints across CRM and billing. Ensure tight integration between Salesforce Billing, CRM modules, and third-party systems (e.g., ERP, payment gateways, customer portals). Lead stakeholder workshops to gather and document requirements for CRM workflows, customer data models, and automation. Monitor user adoption, capture feedback, and continuously improve CRM/Billing processes and data integrity. Develop and deliver executive dashboards, reports, and communication updates on program status and KPIs. Identify and manage program risks, change control, and issue resolution. Champion change management and training efforts to support CRM and billing transformation.
Required Qualifications
Bachelor's degree in Business, Information Technology, Computer Science, or related field. 7+ years of Program/Project Management experience, with at least 5 years in Salesforce Billing and CRM-related programs. Proven track record in managing complex Salesforce implementations involving Billing and CRM (Sales Cloud, Service Cloud, Marketing Cloud). Deep understanding of Quote-to-Cash (QTC), subscription billing, usage-based pricing, invoicing, and revenue recognition. Experience with CRM best practices around customer segmentation, lead-to-cash processes, and engagement automation. Strong cross-functional leadership, stakeholder management, and vendor coordination experience. Knowledge of Agile, Scrum, and Waterfall delivery methodologies. Excellent communication, problem-solving, and organizational skills.
Preferred Qualifications
Salesforce certifications (e.g., Salesforce Billing Specialist, Revenue Cloud Consultant, Sales Cloud Consultant, PMP, CSM). Hands-on experience with CRM analytics and reporting tools (e.g., Tableau CRM, Einstein Analytics). Familiarity with ERP integrations (e.g., NetSuite, SAP), middleware (e.g., MuleSoft), and data migration tools. Background in SaaS, telecom, or subscription-based business models. Experience working with global teams and multi-region deployments.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Darwin Resources by 2x Sign in to set job alerts for “Program Manager” roles.
SeaTac, WA $97,200.00-$180,600.00 6 days ago Seattle, WA $129,000.00-$185,000.00 2 weeks ago Bellevue, WA $101,000.00-$152,000.00 2 weeks ago Program Manager, Global Process Management
Seattle, WA $66,800.00-$142,800.00 3 days ago Bellevue, WA $53,200.00-$113,700.00 2 weeks ago Seattle, WA $66,800.00-$142,800.00 1 week ago Seattle, WA $100,000.00-$110,000.00 5 days ago Go-To-Channel Planning, Strategic Initiatives Program Manager
Seattle, WA $142,000.00-$202,000.00 1 week ago Seattle, WA $48,300.00-$103,400.00 2 weeks ago Seattle, WA $103,000.00-$127,000.00 1 day ago Bellevue, WA $66,800.00-$142,800.00 1 week ago Seattle, WA $150,000.00-$190,000.00 1 day ago Bellevue, WA $66,800.00-$142,800.00 1 week ago Redmond, WA $94,000.00-$136,000.00 1 week ago Program Manager, Change Management, Energy and Location Strategy
Kirkland, WA $126,000.00-$181,000.00 19 hours ago Senior Director, Technical Program Management
Seattle, WA $152,000.00-$214,000.00 2 weeks ago Program Manager, People Programs, Talent Experience, Amazon Entertainment
Seattle, WA $66,800.00-$142,800.00 1 week ago Project/Program Manager III - Missing Persons (KCSO)
Seattle, WA $106,106.21-$134,495.70 6 days ago Program Manager, Global Partner Programs and Investments
Seattle, WA $126,000.00-$178,000.00 4 days ago Program Manager, Global Process Management
Seattle, WA $66,800.00-$142,800.00 3 weeks ago Technical Program Manager, Global Sustainability
Seattle, WA $156,000.00-$229,000.00 2 weeks ago Seattle, WA $126,000.00-$178,000.00 1 week ago Seattle, WA $150,000.00-$190,000.00 1 day ago Seattle, WA $104,712.00-$192,534.00 1 day ago Bellevue, WA $129,000.00-$185,000.00 2 weeks ago Redmond, WA $94,000.00-$136,000.00 4 days ago Program Manager, Global Direct Sourcing, Global Purchasing Program
Seattle, WA $66,800.00-$142,800.00 1 week ago Kirkland, WA $147,000.00-$216,000.00 4 days ago Partner Products Operations Program Manager
Seattle, WA $112,000.00-$168,000.00 2 weeks ago Program Manager I, Commercial Partnerships, Advanced Energy Technologies
Seattle, WA $105,000.00-$151,000.00 2 weeks ago Seattle, WA $104,711.00-$192,533.00 6 days ago Redmond, WA $134,000.00-$196,000.00 1 week ago Bellevue, WA $66,800.00-$142,800.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr