Cynet Systems
Job Posting
Pay Range: $20hr - $25hr Responsibilities: Monitor the tickets for SLA/Quality/Aged Profile/MD tickets/Premium Tickets. Ensuring all Incidents/Requests are met within the agreed service targets. Review & reporting of any SLA failures. (Analysis / Trending) Ensure fair distribution of work and redistribute...
Pay Range: $20hr - $25hr Responsibilities: Monitor the tickets for SLA/Quality/Aged Profile/MD tickets/Premium Tickets. Ensuring all Incidents/Requests are met within the agreed service targets. Review & reporting of any SLA failures. (Analysis / Trending) Ensure fair distribution of work and redistribute...