LevelUP HCS
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Sourcer @ Brown Brothers Harriman Via LevelUp hcs.
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. We are seeking a dynamic and experienced Client Experience Infrastructure Manager to lead and optimize our end-user technology platforms, with a strong focus on voice and video systems. Experience managing client experience/help desk operations, desktop computing, or email and collaboration tools is required. The ideal candidate will bring a strategic mindset, technical expertise, and a passion for delivering seamless and efficient user experiences across the enterprise. Responsibilities Voice & Video Systems Management Lead the design, implementation, and support of enterprise voice and video conferencing platforms (e.g., Zoom, Microsoft Teams, Cisco Webex, VoIP systems). Ensure high availability, performance, and security of communication systems. Collaborate with network and security teams to optimize media traffic and quality. Client Experience & Support Oversee client-facing support operations, ensuring timely and effective resolution of incidents and service requests. Implement ITIL best practices and drive continuous improvement in service delivery. Monitor user satisfaction and develop strategies to enhance the overall client experience. Desktop Computing Manage the lifecycle of end-user devices including procurement, imaging, deployment, and patching. Standardize desktop environments and ensure compliance with security policies. Administer and support enterprise collaboration platforms (e.g., Microsoft 365, Google Workspace, Slack). Drive adoption of collaboration tools and ensure alignment with business needs. Lead a team of engineers and support specialists, providing mentorship and performance management. Develop and manage budgets, vendor relationships, and service contracts. Stay current with emerging technologies and recommend innovations to enhance user productivity. Education and Qualifications BS degree in Computer Science, and/or equivalent work experience. 6+ years' experience in telecom network design, installation, and maintenance. Supervisory experience required. Ability to use standard desktop tools effectively, including Microsoft Office and Lotus Notes. Knowledge of common desktop communications protocols and applications including terminal emulation and host communication. Ability to problem solve. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Engineering, Information Technology, and Management Industries Financial Services, Investment Management, and Investment Banking Referrals increase your chances of interviewing at LevelUP HCS by 2x Sign in to set job alerts for “Infrastructure Manager” roles.
Parsippany, NJ $113,000.00-$155,000.00 10 hours ago New York, NY $95,000.00-$150,000.00 6 hours ago New York, NY $140,000.00-$180,000.00 1 month ago Manager, Facilities & Data Center Operations - Night Shift (NY2) (1575)
New York City Metropolitan Area $90,000.00-$105,000.00 2 weeks ago New York, NY $100,000.00-$120,000.00 2 weeks ago Senior Manager, Ad Platform Tech Operations
Supervisor, Infrastructure Services and Management (DAYSHIFT)
Westbury, NY $85,090.00-$147,220.00 1 day ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
New York, NY $79,723.00-$79,723.00 6 days ago New York, NY $80,000.00-$130,000.00 1 week ago (USA) Manager, Revenue Technical Support
Hoboken, NJ $84,000.00-$156,000.00 2 weeks ago New York City Metropolitan Area $190,000.00-$220,000.00 1 week ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
New York, NY $79,723.00-$79,723.00 6 days ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
Brooklyn, NY $79,723.00-$79,723.00 6 days ago Jersey City, NJ $155,000.00-$190,000.00 4 days ago New York, NY $175,000.00-$250,000.00 2 weeks ago New York, NY $140,000.00-$180,000.00 2 weeks ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
Bronx, NY $79,723.00-$79,723.00 6 days ago Manager of Infrastructure Governance, Risk and Controls for Global Financial Firm
New York, NY $160,000.00-$185,000.00 1 week ago Supervisor, Infrastructure Services and Management
New Hyde Park, NY $85,090.00-$147,220.00 6 days ago Data Center / Mission Critical Facilities Consultant
Iselin, NJ $140,000.00-$160,000.00 2 weeks ago New York, NY $113,000.00-$155,000.00 10 hours ago New York, NY $135,000.00-$160,000.00 1 week ago Senior Manager of IT Network & Infrastructure
New York, NY $155,000.00-$165,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. We are seeking a dynamic and experienced Client Experience Infrastructure Manager to lead and optimize our end-user technology platforms, with a strong focus on voice and video systems. Experience managing client experience/help desk operations, desktop computing, or email and collaboration tools is required. The ideal candidate will bring a strategic mindset, technical expertise, and a passion for delivering seamless and efficient user experiences across the enterprise. Responsibilities Voice & Video Systems Management Lead the design, implementation, and support of enterprise voice and video conferencing platforms (e.g., Zoom, Microsoft Teams, Cisco Webex, VoIP systems). Ensure high availability, performance, and security of communication systems. Collaborate with network and security teams to optimize media traffic and quality. Client Experience & Support Oversee client-facing support operations, ensuring timely and effective resolution of incidents and service requests. Implement ITIL best practices and drive continuous improvement in service delivery. Monitor user satisfaction and develop strategies to enhance the overall client experience. Desktop Computing Manage the lifecycle of end-user devices including procurement, imaging, deployment, and patching. Standardize desktop environments and ensure compliance with security policies. Administer and support enterprise collaboration platforms (e.g., Microsoft 365, Google Workspace, Slack). Drive adoption of collaboration tools and ensure alignment with business needs. Lead a team of engineers and support specialists, providing mentorship and performance management. Develop and manage budgets, vendor relationships, and service contracts. Stay current with emerging technologies and recommend innovations to enhance user productivity. Education and Qualifications BS degree in Computer Science, and/or equivalent work experience. 6+ years' experience in telecom network design, installation, and maintenance. Supervisory experience required. Ability to use standard desktop tools effectively, including Microsoft Office and Lotus Notes. Knowledge of common desktop communications protocols and applications including terminal emulation and host communication. Ability to problem solve. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Engineering, Information Technology, and Management Industries Financial Services, Investment Management, and Investment Banking Referrals increase your chances of interviewing at LevelUP HCS by 2x Sign in to set job alerts for “Infrastructure Manager” roles.
Parsippany, NJ $113,000.00-$155,000.00 10 hours ago New York, NY $95,000.00-$150,000.00 6 hours ago New York, NY $140,000.00-$180,000.00 1 month ago Manager, Facilities & Data Center Operations - Night Shift (NY2) (1575)
New York City Metropolitan Area $90,000.00-$105,000.00 2 weeks ago New York, NY $100,000.00-$120,000.00 2 weeks ago Senior Manager, Ad Platform Tech Operations
Supervisor, Infrastructure Services and Management (DAYSHIFT)
Westbury, NY $85,090.00-$147,220.00 1 day ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
New York, NY $79,723.00-$79,723.00 6 days ago New York, NY $80,000.00-$130,000.00 1 week ago (USA) Manager, Revenue Technical Support
Hoboken, NJ $84,000.00-$156,000.00 2 weeks ago New York City Metropolitan Area $190,000.00-$220,000.00 1 week ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
New York, NY $79,723.00-$79,723.00 6 days ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
Brooklyn, NY $79,723.00-$79,723.00 6 days ago Jersey City, NJ $155,000.00-$190,000.00 4 days ago New York, NY $175,000.00-$250,000.00 2 weeks ago New York, NY $140,000.00-$180,000.00 2 weeks ago Facility Desktop Support Technician, Sr. (Senior Facility Desktop Support Technician), Enterprise Infrastructure
Bronx, NY $79,723.00-$79,723.00 6 days ago Manager of Infrastructure Governance, Risk and Controls for Global Financial Firm
New York, NY $160,000.00-$185,000.00 1 week ago Supervisor, Infrastructure Services and Management
New Hyde Park, NY $85,090.00-$147,220.00 6 days ago Data Center / Mission Critical Facilities Consultant
Iselin, NJ $140,000.00-$160,000.00 2 weeks ago New York, NY $113,000.00-$155,000.00 10 hours ago New York, NY $135,000.00-$160,000.00 1 week ago Senior Manager of IT Network & Infrastructure
New York, NY $155,000.00-$165,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr