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SD Solutions, LLC

Business Process Analyst USCG

SD Solutions, LLC, Washington, District of Columbia, us, 20022

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Full Time Washington, District of Columbia, United States Description Corporate Overview SD Solutions, LLC is a fast-growing professional services company, providing Cybersecurity, Strategy & Governance, IT Modernization, Management Consulting, and Professional Services solutions to large and small clients in the federal government sector. Our broad spectrum of services also includes digital & legacy transition, decommissioning, communications, event planning & logistics, and operations. It is our mission to deliver enduring results to our clients using strong business acumen, technical solutions, and management services. Our core values include quality, timeliness, integrity, trusted relationships, and corporate citizenship. Position Overview: We are seeking a skilled Business Process Analyst to support a Program Management Office (PMO) within the United States Coast Guard (USCG). The successful candidate will provide expert analysis, design, and implementation of business process improvements to enhance efficiency, effectiveness, and overall performance. This role requires collaboration with USCG stakeholders to identify areas for improvement, develop solutions aligned with strategic objectives, and ensure successful adoption of process changes. Key Responsibilities: Business Process Analysis and Improvement : Analyze

existing business processes to

identify

inefficiencies, areas for improvement, and opportunities for innovation. Design, develop, and implement

process improvements in collaboration with USCG PMO stakeholders to increase efficiency and reduce costs. Develop and maintain

accurate process documentation, including process maps, procedures, training materials, and guidelines, in accordance with USCG PMO document management policies. Stakeholder Collaboration and Engagement : Gather

requirements from USCG PMO stakeholders, including employees, management, and external partners, to

develop

solutions that meet organizational needs. Provide

training, support, and guidance to end-users on new processes and systems to ensure successful adoption and sustainability. Collaborate

with stakeholders to ensure process changes are implemented and sustained effectively. Performance Monitoring and Reporting : Monitor and evaluate

process performance using

data-driven analysis and metrics

to measure progress toward goals. Develop and maintain

key performance indicators

(KPIs)

, metrics, and reports to track process performance. Provide

regular updates to stakeholders on process performance, progress, and recommendations for continuous improvement. Required Qualifications: Minimum of four and a half ( 4.5 ) years

of experience in business process analysis, process improvement, and project management. Demonstrated expertise in: Analyzing and improving business processes to enhance efficiency and effectiveness. Developing process documentation, including process maps and training materials. Stakeholder engagement and requirements gathering. Experience supporting: Design and implementation of process improvements. Development and tracking of KPIs and performance metrics. Training and supporting end-users on new processes and systems. Preferred Qualifications: I ndustry certifications such as

Lean Six Sigma

,

Certified Business Analysis Professional (CBAP)

, or equivalent. Experience in

federal government

or

USCG

business process improvement initiatives. Familiarity with

Agile

project management methodologies and tools such as

CG Teams Planner

or

Kanban

boards. Employment Type Eligible for paid benefits Clearance, Citizenship, and Work Location Clearance requirement:

Hold a current, active Public Trust or higher Must be U.S. citizen Location: Washington, DC SD Solutions Culture We are a fast-growing company who puts people first. Our focus is on building the right team to provide exceptional services to our customers and to grow with our organization. We offer very competitive compensation and a very attractive benefits package. We believe in corporate citizenship and provide several levels of support to students, schools, teachers, and other organizations in our local community. If you are looking for a new opportunity to make a difference and build your career in a positive way, please join us. We're waiting for you. Equal Opportunity Employer SD Solutions is an equal opportunity employer and does not unlawfully discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or other legally protected status. This applies to all employment practices, including hiring, promotion, compensation, and termination. We provide reasonable accommodation for qualified individuals with disabilities as required by law. Candidate Referral Fee Program SD Solutions wants to reward you for helping us identify qualified, talented professionals to join our team. Send us your friends and professional connections and we'll reward you with a cash bonus! To submit a qualified referral, please visit our website. You'll need to send the candidate's contact information and/or resume to SD Solutions and include "Candidate Referral" in the subject line. Your referral must be an active candidate interested in new opportunities. You must include the candidate's full name and contact information (i.e., email address and phone number).

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