Client
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Location: Paramus, NJ
Full-Time Employment with CLIENT
Work Type: 100% Onsite
Overview: A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities: Field Support (50%): Provide onsite support for desktops, laptops, peripherals, and mobile devices. Perform break/fix repairs, imaging, device deployments, and refresh cycles. Troubleshoot OS, software, VPN, and network connectivity issues. Support printers, AV, conference rooms, and other onsite systems. Maintain accurate documentation and asset inventory. Nexthink / Systems Analyst (50%): Configure Nexthink dashboards, alerts, and investigations. Analyse endpoint performance and user experience data. Identify trends and recommend proactive improvements. Create reports and automate monitoring insights where possible. Assist with incident correlation and digital experience optimization. Required Skills: 35+ years of desktop / field support experience. Strong hands-on troubleshooting across Windows/macOS. Experience with Nexthink (configuration, analysis, dashboards, or investigations). Familiarity with ServiceNow or similar ticketing tools. Excellent communication and customer service mindset. Ability to handle physical hardware tasks. Preferred Qualifications: Nexthink certifications. PowerShell/Python scripting exposure. Enterprise or multi-site support experience.
Overview: A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities: Field Support (50%): Provide onsite support for desktops, laptops, peripherals, and mobile devices. Perform break/fix repairs, imaging, device deployments, and refresh cycles. Troubleshoot OS, software, VPN, and network connectivity issues. Support printers, AV, conference rooms, and other onsite systems. Maintain accurate documentation and asset inventory. Nexthink / Systems Analyst (50%): Configure Nexthink dashboards, alerts, and investigations. Analyse endpoint performance and user experience data. Identify trends and recommend proactive improvements. Create reports and automate monitoring insights where possible. Assist with incident correlation and digital experience optimization. Required Skills: 35+ years of desktop / field support experience. Strong hands-on troubleshooting across Windows/macOS. Experience with Nexthink (configuration, analysis, dashboards, or investigations). Familiarity with ServiceNow or similar ticketing tools. Excellent communication and customer service mindset. Ability to handle physical hardware tasks. Preferred Qualifications: Nexthink certifications. PowerShell/Python scripting exposure. Enterprise or multi-site support experience.