Assistant Front Office Manager Job at Omni Hotels & Resorts in Rancho Mirage

Assistant Front Office Manager – Rancho Las Palmas Resort & Spa

Rancho Las Palmas Resort & Spa is a 444‑room Spanish Colonial‑style hotel located in Palm Springs, California.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate parts.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check‑out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi‑task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Physical Requirements

• Ability to stand for the entire scheduled shift.

Pay

Salary: $70,000 per year. Pay range will vary based on qualifications and experience.

Equal Opportunity Employer

Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. Qualified applicants with criminal histories will be considered in accordance with California’s Fair Chance initiative.

Contact

Please email applicationassistance@omnihotels.com for special assistance in applying for this position.