Highmark Health
Associate Enrollment and Billing Representative - HNAS
Highmark Health, Washington, District of Columbia, us, 20022
Company
Highmark Inc.
Job Description HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization and making a big impact for those we serve.
Job Summary Under general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
Essential Responsibilities
Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries.
Process and maintain membership data. Manage multiple production-oriented tasks and responsibilities.
Perform various billing, accounts receivable, and reconciliation activities.
Create and distribute membership/billing materials and communications to clients/members.
Ensure acceptable service levels, metrics, and/or other performance guarantees are met.
Conduct research to ensure issue resolution.
Other duties as assigned or requested.
Qualifications Minimum
High school diploma/GED
0-1 years of experience
Experience using Microsoft Office Applications
Experience in Billing/Enrollment and/or Customer Service
Preferred
Associate's or Bachelor's degree in business or a related field
Prior finance-related experience
Prior healthcare industry experience
Prior Enrollment and Billing experience
Skills
Strong financial aptitude
Solid customer service/phone skills
Attention to detail
Organizational skills
10-key data entry with both quality and speed
Basic accounting knowledge and ability to reconcile enrollment and/or payment information
Proven ability to analyze and resolve problems
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
Ability to take direction and to navigate through multiple systems simultaneously.
Ability to maintain composure under stressful and fast-paced conditions.
Language (Other than English) None
Travel Requirement 0% - 25%
Physical, Mental Demands and Working Conditions Position Type: Office-based
Teaches / trains others regularly: Occasionally
Travel regularly from the office to various work sites or from site-to-site: Rarely
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds - Constantly
Lifting: 10 to 25 pounds - Occasionally
Lifting: 25 to 50 pounds - Rarely
Pay Range Minimum: $19.01
Pay Range Maximum: $23.72
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Job Description HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization and making a big impact for those we serve.
Job Summary Under general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
Essential Responsibilities
Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries.
Process and maintain membership data. Manage multiple production-oriented tasks and responsibilities.
Perform various billing, accounts receivable, and reconciliation activities.
Create and distribute membership/billing materials and communications to clients/members.
Ensure acceptable service levels, metrics, and/or other performance guarantees are met.
Conduct research to ensure issue resolution.
Other duties as assigned or requested.
Qualifications Minimum
High school diploma/GED
0-1 years of experience
Experience using Microsoft Office Applications
Experience in Billing/Enrollment and/or Customer Service
Preferred
Associate's or Bachelor's degree in business or a related field
Prior finance-related experience
Prior healthcare industry experience
Prior Enrollment and Billing experience
Skills
Strong financial aptitude
Solid customer service/phone skills
Attention to detail
Organizational skills
10-key data entry with both quality and speed
Basic accounting knowledge and ability to reconcile enrollment and/or payment information
Proven ability to analyze and resolve problems
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
Ability to take direction and to navigate through multiple systems simultaneously.
Ability to maintain composure under stressful and fast-paced conditions.
Language (Other than English) None
Travel Requirement 0% - 25%
Physical, Mental Demands and Working Conditions Position Type: Office-based
Teaches / trains others regularly: Occasionally
Travel regularly from the office to various work sites or from site-to-site: Rarely
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds - Constantly
Lifting: 10 to 25 pounds - Occasionally
Lifting: 25 to 50 pounds - Rarely
Pay Range Minimum: $19.01
Pay Range Maximum: $23.72
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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