SchoolsFirst Federal Credit Union
Assistant Manager, Collections
SchoolsFirst Federal Credit Union, Riverside, California, United States, 92504
Join to apply for the
Assistant Manager, Collections
role at
SchoolsFirst Federal Credit Union .
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Pay Range $96,110.00 - $153,777.00
Scheduled Weekly Hours 40
What You’ll Be Doing
Identifies and leads continuous improvement of processes in the department to provide greater efficiencies and a superior Member experience. Identifies trends and enhancements to work flow processes and practices from late-stage delinquency to post charge-off ensuring the highest levels of service, productivity and quality
Designs and executes proactive strategies to minimize risk exposure and optimize financial recoveries across various lending products.
Maintains and analyzes statistical records, production reports, and manages dashboards to ensure data-driven decision-making.
Researches and resolves Member complaints and implements systems and procedures to prevent future complaints. Assists team in maintaining internal department service levels to frontline teammembers and other business units by providing high quality service based on our service drivers.
Leads or supports department or organizational projects and activities related to collections.
Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes. Reviews department standard operating procedures (SOPs) on a regular basis to ensure accuracy and both recommends and assists with updates as needed.
Authority to approve agency placements, repossession, legal actions, and settlements when needed.
Oversees relationships with CU partner/vendors.
Representation of the Credit Union at court appearances, as needed.
Additional Job Functions
Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.
Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department staff.
Identifies areas to streamline department and Credit Union operations.
Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
May act in the capacity of the Manager in their absence.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
High School Diploma or GED required
Bachelor’s Degree or equivalent years of experience required
3-5 years of prior functional experience in a financial institution or credit union required
1-3 years of prior management experience required
Knowledge, Skills, and Abilities
Demonstrated ability to handle call escalations to resolve Member issues
Ability to create innovative ways to develop teammember engagement
Advanced knowledge of bankruptcy laws, FDCPA, TCPA and SCRA
Excellent verbal and written skills
Advanced typing and computer skills
Advanced conflict resolution and negotiation skills
Ability to identify current and emerging technology trends related to collections and execute those that will elicit efficiencies for the department and/or a higher level of service to Members
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring.
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team.
SchoolsFirst Federal Credit Union is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
#J-18808-Ljbffr
Assistant Manager, Collections
role at
SchoolsFirst Federal Credit Union .
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Pay Range $96,110.00 - $153,777.00
Scheduled Weekly Hours 40
What You’ll Be Doing
Identifies and leads continuous improvement of processes in the department to provide greater efficiencies and a superior Member experience. Identifies trends and enhancements to work flow processes and practices from late-stage delinquency to post charge-off ensuring the highest levels of service, productivity and quality
Designs and executes proactive strategies to minimize risk exposure and optimize financial recoveries across various lending products.
Maintains and analyzes statistical records, production reports, and manages dashboards to ensure data-driven decision-making.
Researches and resolves Member complaints and implements systems and procedures to prevent future complaints. Assists team in maintaining internal department service levels to frontline teammembers and other business units by providing high quality service based on our service drivers.
Leads or supports department or organizational projects and activities related to collections.
Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes. Reviews department standard operating procedures (SOPs) on a regular basis to ensure accuracy and both recommends and assists with updates as needed.
Authority to approve agency placements, repossession, legal actions, and settlements when needed.
Oversees relationships with CU partner/vendors.
Representation of the Credit Union at court appearances, as needed.
Additional Job Functions
Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.
Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department staff.
Identifies areas to streamline department and Credit Union operations.
Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
May act in the capacity of the Manager in their absence.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
High School Diploma or GED required
Bachelor’s Degree or equivalent years of experience required
3-5 years of prior functional experience in a financial institution or credit union required
1-3 years of prior management experience required
Knowledge, Skills, and Abilities
Demonstrated ability to handle call escalations to resolve Member issues
Ability to create innovative ways to develop teammember engagement
Advanced knowledge of bankruptcy laws, FDCPA, TCPA and SCRA
Excellent verbal and written skills
Advanced typing and computer skills
Advanced conflict resolution and negotiation skills
Ability to identify current and emerging technology trends related to collections and execute those that will elicit efficiencies for the department and/or a higher level of service to Members
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring.
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team.
SchoolsFirst Federal Credit Union is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
#J-18808-Ljbffr