Ccrps
Precisely
is proud to be an Equal Opportunity and affirmative action employer. We celebrate everything that makes an applicant unique and consider all qualified applicants without regard to protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Position Title Senior Technical Account Manager
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, the application will be rejected, any offer will be rescinded, or employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services. What does this mean to you? We focus on delivering outstanding innovation and support that helps customers increase revenue, lower costs, and reduce risk. Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Our 2,500 employees are unified by four core values: openness, determination, individuality, and collaboration. We offer opportunities for career development, learning, and community building. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries and 20 offices across five continents.
Overview Precisely is a global leader in data integrity, providing accuracy and consistency for 12,000 customers in more than 100 countries, including 90% of the Fortune 100. Our data integration, quality, location intelligence, and enrichment products power better business decisions. We seek talented individuals ready to join our fast‑paced team.
Our Senior Technical Account Managers are business and technical professionals who assist clients in managing critical communication processes. They possess a strong foundational understanding of Precisely’s software, the technologies, and infrastructure required to support Hosted Managed Services in a high‑availability model. The role builds effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a demanding environment.
What you will do
Serve as the main point of contact between clients and all internal and external teams.
Support client service by understanding Precisely’s service offerings and managing daily client production activity.
Manage issue resolution, including troubleshooting, documenting, and escalating to internal teams to achieve prompt and complete resolution to client satisfaction.
Work with cross‑functional teams to implement service changes, developing use cases, conducting user acceptance testing, and validating production changes.
Proactively identify risks, communicate them to stakeholders, and assist with the implementation of mitigation strategies.
Contribute to the development and continual improvement of Client Services processes, seeking ways to enhance efficiency and effectiveness.
You Have
8+ years of experience supporting business clients in Software Services, Financial Services, Marketing, or Quality Assurance.
Bachelor’s degree from an accredited college, or 5 years of equivalent experience.
Exceptional written and verbal communication skills.
Highly detail‑oriented with strong decision‑making, time‑management, and the ability to handle multiple challenges and priorities with a sense of urgency.
Ability to identify key performance indicators from production metrics, evaluate existing business processes and workflows, and recommend improvement solutions aligned with client and organizational goals.
Results‑oriented, adaptable to a demanding schedule, and experienced managing a team or project with situational awareness.
Experience creating and documenting detailed requirements.
Proven teamwork with peers and partners, both internal and external, to provide highly responsive client service.
What we are looking for
Knowledge of SQL and database query writing.
Knowledge of HTML.
Knowledge of cloud‑based environments (AWS, Azure, GCP).
Knowledge of Adobe Suite (Acrobat, Photoshop, Illustrator).
Familiarity with Salesforce, JIRA, or other CRM systems.
#LI-IH1
The personal data that you provide as part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice.
#J-18808-Ljbffr
is proud to be an Equal Opportunity and affirmative action employer. We celebrate everything that makes an applicant unique and consider all qualified applicants without regard to protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Position Title Senior Technical Account Manager
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, the application will be rejected, any offer will be rescinded, or employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services. What does this mean to you? We focus on delivering outstanding innovation and support that helps customers increase revenue, lower costs, and reduce risk. Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Our 2,500 employees are unified by four core values: openness, determination, individuality, and collaboration. We offer opportunities for career development, learning, and community building. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries and 20 offices across five continents.
Overview Precisely is a global leader in data integrity, providing accuracy and consistency for 12,000 customers in more than 100 countries, including 90% of the Fortune 100. Our data integration, quality, location intelligence, and enrichment products power better business decisions. We seek talented individuals ready to join our fast‑paced team.
Our Senior Technical Account Managers are business and technical professionals who assist clients in managing critical communication processes. They possess a strong foundational understanding of Precisely’s software, the technologies, and infrastructure required to support Hosted Managed Services in a high‑availability model. The role builds effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a demanding environment.
What you will do
Serve as the main point of contact between clients and all internal and external teams.
Support client service by understanding Precisely’s service offerings and managing daily client production activity.
Manage issue resolution, including troubleshooting, documenting, and escalating to internal teams to achieve prompt and complete resolution to client satisfaction.
Work with cross‑functional teams to implement service changes, developing use cases, conducting user acceptance testing, and validating production changes.
Proactively identify risks, communicate them to stakeholders, and assist with the implementation of mitigation strategies.
Contribute to the development and continual improvement of Client Services processes, seeking ways to enhance efficiency and effectiveness.
You Have
8+ years of experience supporting business clients in Software Services, Financial Services, Marketing, or Quality Assurance.
Bachelor’s degree from an accredited college, or 5 years of equivalent experience.
Exceptional written and verbal communication skills.
Highly detail‑oriented with strong decision‑making, time‑management, and the ability to handle multiple challenges and priorities with a sense of urgency.
Ability to identify key performance indicators from production metrics, evaluate existing business processes and workflows, and recommend improvement solutions aligned with client and organizational goals.
Results‑oriented, adaptable to a demanding schedule, and experienced managing a team or project with situational awareness.
Experience creating and documenting detailed requirements.
Proven teamwork with peers and partners, both internal and external, to provide highly responsive client service.
What we are looking for
Knowledge of SQL and database query writing.
Knowledge of HTML.
Knowledge of cloud‑based environments (AWS, Azure, GCP).
Knowledge of Adobe Suite (Acrobat, Photoshop, Illustrator).
Familiarity with Salesforce, JIRA, or other CRM systems.
#LI-IH1
The personal data that you provide as part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice.
#J-18808-Ljbffr