Synchrony
AVP, Product Owner – Digital Servicing
Synchrony, Stamford, Connecticut, United States, 06925
Job Description:
Role Summary/Purpose:
Our Digital Servicing applications and platforms are visited by 1 billion visitors annually and are the virtual face of Synchrony. We are seeking an Agile Product Owner to lead the development and implementation of Consumer Servicing enhancements within Synchrony’s mobile applications. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Mobile Applications Train Leader.
Our Way of Working: We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development
Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes
Lead the feature development cycle, including build, test, launch and adoption.
Coordinate user acceptance testing (UAT) with internal stakeholders
Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
Support and aid in any Legal/Compliance items related to the feature development
Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements
Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor’s Degree OR in lieu of a degree, a high school diploma and 5+ years of project management experience
Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines
Ability and flexibility to travel for business as required
Desired Characteristics:
Experience with Mobile Application delivery for both iOS and Android platforms
Digital proficiency, including an understanding of the technologies and platforms that support Mobile Application development and delivery
Experience with Agile software development framework, preferably acting as Product Owner
Curious and passionate about the customer experience, with a proven record of creative problem solving
Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment
Experience in the credit card or financial services industry
Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner
Grade/Level: 11
The salary range for this position is
90,000.00 – 155,000.00
USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group: Marketing
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Our Way of Working: We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development
Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes
Lead the feature development cycle, including build, test, launch and adoption.
Coordinate user acceptance testing (UAT) with internal stakeholders
Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
Support and aid in any Legal/Compliance items related to the feature development
Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements
Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor’s Degree OR in lieu of a degree, a high school diploma and 5+ years of project management experience
Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines
Ability and flexibility to travel for business as required
Desired Characteristics:
Experience with Mobile Application delivery for both iOS and Android platforms
Digital proficiency, including an understanding of the technologies and platforms that support Mobile Application development and delivery
Experience with Agile software development framework, preferably acting as Product Owner
Curious and passionate about the customer experience, with a proven record of creative problem solving
Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment
Experience in the credit card or financial services industry
Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner
Grade/Level: 11
The salary range for this position is
90,000.00 – 155,000.00
USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group: Marketing
#J-18808-Ljbffr