Bunker Hill Community College
Assessment Specialist-Testing Services & Assessment
Bunker Hill Community College, Boston, Massachusetts, us, 02298
Bunker Hill Community College Job Posting: Assessment Specialist - Testing Services & Assessment
With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. With campuses in Charlestown and Chelsea, BHCC offers a broad range of educational opportunities throughout Greater Boston. BHCC fosters a welcoming and supportive learning environment for students by offering associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry‑specific programs.
Job Description The Assessment Specialist (Assessment Officer) reports to the Director of Testing Services and Assessment. This position provides quality front‑line student/customer service to all individuals utilizing the Assessment Center, and assists with the processing of assessment‑related data and documents. This is a hybrid/remote position that requires in‑person and remote work hours on a weekly schedule that is confirmed by the direct supervisor. This position may also be required to work occasional evenings and/or weekends during peak enrollment periods.
Responsibilities
Provide professional and excellent customer service to all College constituents, both internal and external.
Assist in the scheduling and proctoring of testing services.
Prepare and maintain spaces and materials required for testing.
Assist in the scheduling and proctoring of vendor exam programs (GED, TEAS, etc.).
Use appropriate software, student information, and communication relationship management systems.
Respond to student/test taker inquiries in person and using various modalities (phone, email, text, etc.).
Advise students on academic policies and procedures and refer them to appropriate College support resources.
Assist students and test‑takers in the troubleshooting of assessment‑related issues.
Participate in required and optional professional development in the form of college wide, division and department meetings and trainings.
Participate in evening and weekend enrollment events, as needed.
Assist with assessment‑related data entry and document scanning, filing or other general office duties.
Accountable for reports and data collection as they relate to processing.
Assist in the supervision of student workers.
Maintain knowledge of all Assessment Center programs including, HiSET/GED, and certification testing.
Assist with special projects and other duties as assigned or needed, specifically working at least two Saturdays in August, September and January to support peak enrollment.
Requirements
Master's degree in Education, Counseling, or closely related field; with one (1) year experience and/or training involving computerized test administration, academic assessment/placement, academic advisement/counseling, computer network operations, and computer system maintenance; or an equivalent combination of education, training, and experience.
Ability to work in seasonally in the evenings and weekends during peak enrollment periods, specifically two Saturdays during the months of August, September and January.
Outside of peak, ability to work one Saturday per month to cover high school equivalency and other vendor testing.
Ability to work minimum of 4 in person days a week in Charlestown with occasional coverage on the Chelsea campus and 1 agreed upon remote day.
Preferred Requirements
Demonstrated ability to provide quality customer service to prospective students, community‑based partners, faculty and other staff members at the College.
Ability to follow written and oral instructions.
Demonstrated ability to make decisions based on established policies and procedures.
Ability to use proper grammar, punctuation and spelling.
Attention to detail and ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records.
Ability touse a computer and other standard office equipment.
Ability to communicate effectively in written and oral expression.
Proven ability to work with a diverse faculty, staff and student population.
Bilingual in Spanish, Haitian Creole, Chinese or Vietnamese
Experience working at a community college within enrollment management or student support services
Experience using student information systems such as Colleague‑Ellucian and customer relationship management systems like TargetX.
Previous experience using document imaging systems such as ImageNow.
Additional Information Salary: $64,160.00 - $69,125.00 (Actual Salary Will Be Commensurate with Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement)
Grade 4 Unit Professional position. Full Time Benefited position
Review Date: January 2, 2026
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions To be considered for this position please upload the following documents to your account:
Resume
Please be sure to address the Required Qualifications in your documents.
If you need assistance applying through this website please contact our online Help Desk HERE
#J-18808-Ljbffr
Job Description The Assessment Specialist (Assessment Officer) reports to the Director of Testing Services and Assessment. This position provides quality front‑line student/customer service to all individuals utilizing the Assessment Center, and assists with the processing of assessment‑related data and documents. This is a hybrid/remote position that requires in‑person and remote work hours on a weekly schedule that is confirmed by the direct supervisor. This position may also be required to work occasional evenings and/or weekends during peak enrollment periods.
Responsibilities
Provide professional and excellent customer service to all College constituents, both internal and external.
Assist in the scheduling and proctoring of testing services.
Prepare and maintain spaces and materials required for testing.
Assist in the scheduling and proctoring of vendor exam programs (GED, TEAS, etc.).
Use appropriate software, student information, and communication relationship management systems.
Respond to student/test taker inquiries in person and using various modalities (phone, email, text, etc.).
Advise students on academic policies and procedures and refer them to appropriate College support resources.
Assist students and test‑takers in the troubleshooting of assessment‑related issues.
Participate in required and optional professional development in the form of college wide, division and department meetings and trainings.
Participate in evening and weekend enrollment events, as needed.
Assist with assessment‑related data entry and document scanning, filing or other general office duties.
Accountable for reports and data collection as they relate to processing.
Assist in the supervision of student workers.
Maintain knowledge of all Assessment Center programs including, HiSET/GED, and certification testing.
Assist with special projects and other duties as assigned or needed, specifically working at least two Saturdays in August, September and January to support peak enrollment.
Requirements
Master's degree in Education, Counseling, or closely related field; with one (1) year experience and/or training involving computerized test administration, academic assessment/placement, academic advisement/counseling, computer network operations, and computer system maintenance; or an equivalent combination of education, training, and experience.
Ability to work in seasonally in the evenings and weekends during peak enrollment periods, specifically two Saturdays during the months of August, September and January.
Outside of peak, ability to work one Saturday per month to cover high school equivalency and other vendor testing.
Ability to work minimum of 4 in person days a week in Charlestown with occasional coverage on the Chelsea campus and 1 agreed upon remote day.
Preferred Requirements
Demonstrated ability to provide quality customer service to prospective students, community‑based partners, faculty and other staff members at the College.
Ability to follow written and oral instructions.
Demonstrated ability to make decisions based on established policies and procedures.
Ability to use proper grammar, punctuation and spelling.
Attention to detail and ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records.
Ability touse a computer and other standard office equipment.
Ability to communicate effectively in written and oral expression.
Proven ability to work with a diverse faculty, staff and student population.
Bilingual in Spanish, Haitian Creole, Chinese or Vietnamese
Experience working at a community college within enrollment management or student support services
Experience using student information systems such as Colleague‑Ellucian and customer relationship management systems like TargetX.
Previous experience using document imaging systems such as ImageNow.
Additional Information Salary: $64,160.00 - $69,125.00 (Actual Salary Will Be Commensurate with Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement)
Grade 4 Unit Professional position. Full Time Benefited position
Review Date: January 2, 2026
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions To be considered for this position please upload the following documents to your account:
Resume
Please be sure to address the Required Qualifications in your documents.
If you need assistance applying through this website please contact our online Help Desk HERE
#J-18808-Ljbffr