NiCE Cognigy
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Senior Solution Architect
role at
NiCE Cognigy .
As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
How will you make an impact?
Advanced Post‑Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high‑performance solutions for enterprise clients.
Technical Expertise: Provide cutting‑edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
Collaboration & Support: Partner with cross‑functional teams to support business development and contribute insights to enhance product strategies.
Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
High‑Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.
Have you got what it takes?
Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries
Proven experience with Cognigy or equivalent Conversational AI platforms
Demonstrated ability to resolve complex technical challenges
Strong capability to align technical solutions with business objectives
Exceptional ability to communicate technical concepts effectively
Applicants must be authorized to work in the United States without sponsorship
Experience with reporting & metrics
Experience with Front‑End Design: HTML and CSS
Experience Back‑End Development: server‑side applications and data manipulation
What’s in it for you? Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Benefits
Medical insurance
Vision insurance
401(k)
About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise‑ready. As the leading AI‑first CX platform built for real‑world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID 9319
Reporting into Senior Director – Professional Services
Seniority level Mid‑Senior level
Employment type Full‑time
Job function
Customer Service, Information Technology, and Project Management
Software Development
Location and Salary Dallas, TX $150,000.00-$180,000.00 3 days ago
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Senior Solution Architect
role at
NiCE Cognigy .
As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
How will you make an impact?
Advanced Post‑Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high‑performance solutions for enterprise clients.
Technical Expertise: Provide cutting‑edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
Collaboration & Support: Partner with cross‑functional teams to support business development and contribute insights to enhance product strategies.
Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
High‑Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.
Have you got what it takes?
Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries
Proven experience with Cognigy or equivalent Conversational AI platforms
Demonstrated ability to resolve complex technical challenges
Strong capability to align technical solutions with business objectives
Exceptional ability to communicate technical concepts effectively
Applicants must be authorized to work in the United States without sponsorship
Experience with reporting & metrics
Experience with Front‑End Design: HTML and CSS
Experience Back‑End Development: server‑side applications and data manipulation
What’s in it for you? Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Benefits
Medical insurance
Vision insurance
401(k)
About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise‑ready. As the leading AI‑first CX platform built for real‑world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID 9319
Reporting into Senior Director – Professional Services
Seniority level Mid‑Senior level
Employment type Full‑time
Job function
Customer Service, Information Technology, and Project Management
Software Development
Location and Salary Dallas, TX $150,000.00-$180,000.00 3 days ago
#J-18808-Ljbffr