Maxonic Inc.
SFDC Service Business Analyst
Job Location:
Sunnyvale, CA
Work Schedule:
Hybrid
Rate:
$88, Based on experience.
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Information Technology
Responsibilities
Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
Engage with the existing SFDC Center of Excellence to represent projects and enhancements that affect the Service Organization.
Work with existing SFDC Architects to implement SFDC Service functionality.
Interface day-to-day with other analysts, business users, super users and IT team members to support business operations and drive change management.
Perform configuration/system changes to meet business requirements as needed.
Ensure proper level of testing and documentation is completed for all work.
Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.
Review and contribute to design documents, configuration documents and functional specifications.
Conduct unit, integration, and regression testing.
Support ISI’s production processes and all associated business systems functions.
Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross-functional consultants and developers.
Collaborate and provide inputs to the development team during development phase to meet the business needs.
Conduct QA validations and lead User Acceptance Testing (UAT) tests.
Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Required Skills and Experience
5-8 years of experience in supporting Field Service and Customer Support Business Functions.
5-8 years of direct hands‑on experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
2-3 years of direct hands‑on experience with ServiceMax Asset360.
Possess a strong business and customer/client focus.
Experience and knowledge of Salesforce.com and SAP integration.
Hands‑on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
Experience working with business end users, gathering requirements, and building detailed functional design specifications.
AppExchange packages experience is preferred.
Salesforce Certifications of Admin, AppBuilder preferred.
Supporting users in a medical device company is desirable.
Experience with deep understanding of IT Applications and Technology.
Strong problem solving and analytical capabilities.
Excellent written and verbal communication skills.
Very strong collaboration, negotiation, and influence capability required.
About Maxonic Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award‑winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long‑term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying? Please apply with your most current resume. Feel free to contact Raghav Pradhan (raghav@maxonic.com / 408-400-2297) for more details.
#J-18808-Ljbffr
Sunnyvale, CA
Work Schedule:
Hybrid
Rate:
$88, Based on experience.
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Information Technology
Responsibilities
Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
Engage with the existing SFDC Center of Excellence to represent projects and enhancements that affect the Service Organization.
Work with existing SFDC Architects to implement SFDC Service functionality.
Interface day-to-day with other analysts, business users, super users and IT team members to support business operations and drive change management.
Perform configuration/system changes to meet business requirements as needed.
Ensure proper level of testing and documentation is completed for all work.
Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.
Review and contribute to design documents, configuration documents and functional specifications.
Conduct unit, integration, and regression testing.
Support ISI’s production processes and all associated business systems functions.
Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross-functional consultants and developers.
Collaborate and provide inputs to the development team during development phase to meet the business needs.
Conduct QA validations and lead User Acceptance Testing (UAT) tests.
Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Required Skills and Experience
5-8 years of experience in supporting Field Service and Customer Support Business Functions.
5-8 years of direct hands‑on experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
2-3 years of direct hands‑on experience with ServiceMax Asset360.
Possess a strong business and customer/client focus.
Experience and knowledge of Salesforce.com and SAP integration.
Hands‑on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
Experience working with business end users, gathering requirements, and building detailed functional design specifications.
AppExchange packages experience is preferred.
Salesforce Certifications of Admin, AppBuilder preferred.
Supporting users in a medical device company is desirable.
Experience with deep understanding of IT Applications and Technology.
Strong problem solving and analytical capabilities.
Excellent written and verbal communication skills.
Very strong collaboration, negotiation, and influence capability required.
About Maxonic Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award‑winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long‑term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying? Please apply with your most current resume. Feel free to contact Raghav Pradhan (raghav@maxonic.com / 408-400-2297) for more details.
#J-18808-Ljbffr