Bank of America
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and creating an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and a flexible approach based on role‑specific considerations.
Responsibilities
Operates as a back up financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market‑level initiative prescribed by market leaders Drives operational excellence Required Qualifications
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (including verbal, non‑verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (e.g., Microsoft Office) Ability to pass pre‑employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business Must be able to travel to any financial center within the defined market Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Undergraduate degree Bilingual (fluent verbal and written) Skills
Customer Service Management Performance Management Coaching Customer and Client Focus Talent Development Risk Management Sales Performance Management Business Operations Management Recruiting Result Orientation Referral Management Leadership Development Inclusive Leadership Prioritization Problem Solving Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent Shift
1st shift (United States of America) Hours Per Week
40 Pay Transparency details
US - MA - Roxbury - 114 Dudley St - DUDLEY STREET BC (MA6206) Pay range
$72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set. Benefits
This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Operates as a back up financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market‑level initiative prescribed by market leaders Drives operational excellence Required Qualifications
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (including verbal, non‑verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (e.g., Microsoft Office) Ability to pass pre‑employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business Must be able to travel to any financial center within the defined market Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Undergraduate degree Bilingual (fluent verbal and written) Skills
Customer Service Management Performance Management Coaching Customer and Client Focus Talent Development Risk Management Sales Performance Management Business Operations Management Recruiting Result Orientation Referral Management Leadership Development Inclusive Leadership Prioritization Problem Solving Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent Shift
1st shift (United States of America) Hours Per Week
40 Pay Transparency details
US - MA - Roxbury - 114 Dudley St - DUDLEY STREET BC (MA6206) Pay range
$72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set. Benefits
This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr