Heritage Family Credit Union
Join to apply for the
AVP Floating Branch Manager
role at
Heritage Family Credit Union
(1 week ago). Be among the first 25 applicants.
Salary Range: $56,194.69 - $70,243.36
What We’re Looking For: We are seeking a proactive and personable individual to join our team as AVP Floating Branch Manager for our Rutland Territory branches. In this role you will train, coach, and lead your teams through open communication and innovative solutions resulting in exceptional service to our members. You will provide coverage at the branches in your territory, as needed.
Rutland Territory Branches Include
Rutland - Allen Street
Rutland - West Street
Brandon
Castleton
Fair Haven
Ludlow
Benefits Include
Paid time off in addition to paid federal holidays
Comprehensive medical, dental, and vision benefits starting first of the month following hire date for employees who regularly work 24+ hours a week
Health Savings Account with discretionary quarterly employer contributions
401(k) match & additional discretionary contribution
Opportunities for growth and ongoing learning
8 hours of volunteer time with an organization important to you
Reimbursement each month for gym membership (up to $25), hobby and fresh local foods (up to $25 on a seasonal basis)
Summary The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide a consistent world‑class experience to credit union members, coworkers, and community partners with each interaction. The successful candidate ensures established policies and procedures are followed, members are served promptly and professionally, and branch employees are trained, directed, and supervised in branch operations.
Essential Functions
Establish and maintain effective, professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
Handle escalated member issues and complaints while ensuring timely and satisfactory resolution, keeping management informed of any significant problems.
Maintain a highly motivated, well‑trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance.
Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross‑selling activities; review organizational and branch goals with staff; and collaborate with management to develop and implement strategies for growth and efficiency.
Ensure compliance with rules and regulatory requirements, including the Bank Secrecy Act (BSA) and Anti‑Money Laundering (AML) regulations, and with credit union policies and procedures for branch safety and security. Provide ongoing staff education on policies and procedures.
Maintain a high level of proficiency over branch operations and proper cash controls; ensure all branch transactions are balanced at the close of each day.
Oversee individual accountability for handling cash, assist in resolving balancing or discrepancies as needed, and oversee TCRs and servicing of ATMs, both in‑house and off‑site locations.
Display responsible, reliable, and predictable attendance.
All other duties as assigned.
Qualifications Education
High School diploma or GED required; Associate degree in business or a related field or two years for each year not completed.
Bachelor’s degree in business or a related field is preferred.
Experience
Minimum five years of retail management/leadership experience required, with experience in a sales capacity and general understanding of financial statements and concepts.
Experience managing within a financial institution preferred.
Skills
Strong interpersonal, leadership, and supervisory skills.
Excellent writing and verbal communication skills and ability to prepare organized and well‑written documents.
Excellent phone etiquette and the ability to communicate effectively with members, staff, and leadership.
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AVP Floating Branch Manager
role at
Heritage Family Credit Union
(1 week ago). Be among the first 25 applicants.
Salary Range: $56,194.69 - $70,243.36
What We’re Looking For: We are seeking a proactive and personable individual to join our team as AVP Floating Branch Manager for our Rutland Territory branches. In this role you will train, coach, and lead your teams through open communication and innovative solutions resulting in exceptional service to our members. You will provide coverage at the branches in your territory, as needed.
Rutland Territory Branches Include
Rutland - Allen Street
Rutland - West Street
Brandon
Castleton
Fair Haven
Ludlow
Benefits Include
Paid time off in addition to paid federal holidays
Comprehensive medical, dental, and vision benefits starting first of the month following hire date for employees who regularly work 24+ hours a week
Health Savings Account with discretionary quarterly employer contributions
401(k) match & additional discretionary contribution
Opportunities for growth and ongoing learning
8 hours of volunteer time with an organization important to you
Reimbursement each month for gym membership (up to $25), hobby and fresh local foods (up to $25 on a seasonal basis)
Summary The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide a consistent world‑class experience to credit union members, coworkers, and community partners with each interaction. The successful candidate ensures established policies and procedures are followed, members are served promptly and professionally, and branch employees are trained, directed, and supervised in branch operations.
Essential Functions
Establish and maintain effective, professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
Handle escalated member issues and complaints while ensuring timely and satisfactory resolution, keeping management informed of any significant problems.
Maintain a highly motivated, well‑trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance.
Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross‑selling activities; review organizational and branch goals with staff; and collaborate with management to develop and implement strategies for growth and efficiency.
Ensure compliance with rules and regulatory requirements, including the Bank Secrecy Act (BSA) and Anti‑Money Laundering (AML) regulations, and with credit union policies and procedures for branch safety and security. Provide ongoing staff education on policies and procedures.
Maintain a high level of proficiency over branch operations and proper cash controls; ensure all branch transactions are balanced at the close of each day.
Oversee individual accountability for handling cash, assist in resolving balancing or discrepancies as needed, and oversee TCRs and servicing of ATMs, both in‑house and off‑site locations.
Display responsible, reliable, and predictable attendance.
All other duties as assigned.
Qualifications Education
High School diploma or GED required; Associate degree in business or a related field or two years for each year not completed.
Bachelor’s degree in business or a related field is preferred.
Experience
Minimum five years of retail management/leadership experience required, with experience in a sales capacity and general understanding of financial statements and concepts.
Experience managing within a financial institution preferred.
Skills
Strong interpersonal, leadership, and supervisory skills.
Excellent writing and verbal communication skills and ability to prepare organized and well‑written documents.
Excellent phone etiquette and the ability to communicate effectively with members, staff, and leadership.
#J-18808-Ljbffr