Mass General Brigham
Medical Administrative Assistant II
Site: Massachusetts Eye and Ear Infirmary
Schedule Monday to Friday, 8:00 AM – 4:30 PM
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check‑in, and check‑out duties. Actual job duties may vary by Department. Does this position require Patient Care? No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No
Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience: office experience 2-3 years required
Knowledge, Skills and Abilities:
Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing and speaking to convey information clearly.
Understanding written sentences and paragraphs in work‑related documents to correspond effectively and take complete and accurate messages.
Managing one's own time and the time of others.
Well‑organized with effective time‑management skills to handle multiple tasks, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs – 35lbs
Carrying Occasionally (3‑33%) 20lbs – 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 800 Huntington Avenue
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 – $24.45/hourly
Grade 3
EEO Statement Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Schedule Monday to Friday, 8:00 AM – 4:30 PM
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check‑in, and check‑out duties. Actual job duties may vary by Department. Does this position require Patient Care? No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No
Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience: office experience 2-3 years required
Knowledge, Skills and Abilities:
Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing and speaking to convey information clearly.
Understanding written sentences and paragraphs in work‑related documents to correspond effectively and take complete and accurate messages.
Managing one's own time and the time of others.
Well‑organized with effective time‑management skills to handle multiple tasks, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs – 35lbs
Carrying Occasionally (3‑33%) 20lbs – 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 800 Huntington Avenue
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 – $24.45/hourly
Grade 3
EEO Statement Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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