Samsung Electronics America
Sr. Director, ME Product & Category Management (Mobile Enhancements)
Samsung Electronics America, Plano, Texas, us, 75086
Position Summary
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. SEA is dedicated to making a positive impact on the environment through its eco‑conscious products and practices. Role & Responsibilities
Responsible for the Samsung ME PM organization’s overall business success in the U.S. region, including product roadmap and pipeline to support ambitious growth. Lead the development of the Services enablement plan for Mobile that drives mobile growth strategies of upgrades, new customer acquisition, product attachment across all Mobile categories, and customer loyalty/retention. Develop and own Samsung ME Product Management strategy for the U.S. market with respect to wrist wearables, true wireless and accessories for all segments and channels. Drive alignment between SEA & Samsung HQ in Korea on product, service, experience, and partnership roadmap planning. Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement, and share industry best practices. Work with internal CE, CS and Mobile divisions to create a seamless experience across all Samsung products and services with strategic customers. Execute marketing programs, program management, and post-program evaluation; analyze data to evaluate aggregate and individual marketing programs (ROI, sales lift, etc.). Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment. Coordinate the U.S. strategy, messaging, product portfolio and support with HQ and other subsidiaries. Support and drive strategic planning activities in collaboration with HQ and service partners. Define product and service requirements and partnership priorities with R&D teams in Korea and in North America. Develop and manage programs that drive Mobile Channel Sales sell in and sell out. Partner with Retail team to develop Mobile New Computing category growth plan incorporating strategies for levers such as space, assortment, pricing, training, merchandising, and promotions. Develop and manage device competitive comparisons for utilization across the sales and services organizations. Actively participate in joint carrier and retailer account calls with account team category leads and account leadership. Manage Carrier and National Retail dedicated channel product marketing resources to align with overall customer account team objectives. Align B2B and B2C product management and device launch objectives. Own and manage flawless device launch execution for all smartphone, tablet, and wearables products. Develop and guide Samsung thought leadership in the ME device product marketing arena. Serve as the primary Voice of the Customer relative to ME product marketing requirements and strategy to local leadership and HQ. Work with sales teams to understand customer strategies, new technology, and service rollouts and identify/execute on partnership opportunities with strategic customers that involve product integration. Develop a holistic view on entire Product services in all channels and across the entire service portfolio to further expand the Mobile Paid Services attachment rate and drive revenue. Define product solutions with comprehensive understanding of all channel expectations and requirements. Provide strategic direction on product design in a manner consistent with product visions and business objectives. Skills & Qualifications
Minimum Qualifications
16+ years tenure building a winning U.S. strategy and operations in consumer technology with an understanding of B2B2C sales channel, business planning, and marketing from a related‑Mobility business. Prior experience developing and managing mobile product and support strategies. Prior experience managing product launches and product marketing. Prior experience in a telecommunications environment. Prior experience managing and developing product marketing staff. Prior experience leading a sales, services, or product team. Ability to identify service and support risks and associated solutions within wireless product technologies. Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials. Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment. Must have demonstrated project and program management skills. Preferred Qualifications
Bachelor’s degree and 14+ years of relevant experience. EEO Statement
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Benefits
Regular full‑time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. SEA is dedicated to making a positive impact on the environment through its eco‑conscious products and practices. Role & Responsibilities
Responsible for the Samsung ME PM organization’s overall business success in the U.S. region, including product roadmap and pipeline to support ambitious growth. Lead the development of the Services enablement plan for Mobile that drives mobile growth strategies of upgrades, new customer acquisition, product attachment across all Mobile categories, and customer loyalty/retention. Develop and own Samsung ME Product Management strategy for the U.S. market with respect to wrist wearables, true wireless and accessories for all segments and channels. Drive alignment between SEA & Samsung HQ in Korea on product, service, experience, and partnership roadmap planning. Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement, and share industry best practices. Work with internal CE, CS and Mobile divisions to create a seamless experience across all Samsung products and services with strategic customers. Execute marketing programs, program management, and post-program evaluation; analyze data to evaluate aggregate and individual marketing programs (ROI, sales lift, etc.). Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment. Coordinate the U.S. strategy, messaging, product portfolio and support with HQ and other subsidiaries. Support and drive strategic planning activities in collaboration with HQ and service partners. Define product and service requirements and partnership priorities with R&D teams in Korea and in North America. Develop and manage programs that drive Mobile Channel Sales sell in and sell out. Partner with Retail team to develop Mobile New Computing category growth plan incorporating strategies for levers such as space, assortment, pricing, training, merchandising, and promotions. Develop and manage device competitive comparisons for utilization across the sales and services organizations. Actively participate in joint carrier and retailer account calls with account team category leads and account leadership. Manage Carrier and National Retail dedicated channel product marketing resources to align with overall customer account team objectives. Align B2B and B2C product management and device launch objectives. Own and manage flawless device launch execution for all smartphone, tablet, and wearables products. Develop and guide Samsung thought leadership in the ME device product marketing arena. Serve as the primary Voice of the Customer relative to ME product marketing requirements and strategy to local leadership and HQ. Work with sales teams to understand customer strategies, new technology, and service rollouts and identify/execute on partnership opportunities with strategic customers that involve product integration. Develop a holistic view on entire Product services in all channels and across the entire service portfolio to further expand the Mobile Paid Services attachment rate and drive revenue. Define product solutions with comprehensive understanding of all channel expectations and requirements. Provide strategic direction on product design in a manner consistent with product visions and business objectives. Skills & Qualifications
Minimum Qualifications
16+ years tenure building a winning U.S. strategy and operations in consumer technology with an understanding of B2B2C sales channel, business planning, and marketing from a related‑Mobility business. Prior experience developing and managing mobile product and support strategies. Prior experience managing product launches and product marketing. Prior experience in a telecommunications environment. Prior experience managing and developing product marketing staff. Prior experience leading a sales, services, or product team. Ability to identify service and support risks and associated solutions within wireless product technologies. Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials. Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment. Must have demonstrated project and program management skills. Preferred Qualifications
Bachelor’s degree and 14+ years of relevant experience. EEO Statement
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Benefits
Regular full‑time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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