ACCESS Florida Help Desk Analyst (Tier 1)

A State Government Agency in Tallahassee is seeking an Entry Level Helpdesk Agent to provide application support for the ACCESS Florida System and assist customers via phone and web. The ideal candidate will possess strong troubleshooting skills and customer service experience. Responsibilities include managing help desk inquiries, documenting incidents, and collaborating as part of a team. This position requires a professional attitude and effective communication skills, making it essential for supporting various state agencies. #J-18808-Ljbffr