Pendo.io
We are seeking a
Senior Integration Solutions Engineer
to architect and deliver next-generation automation and AI-driven integrations across Pendo’s enterprise ecosystem. This role blends traditional iPaaS expertise with emerging
agentic AI automation , leveraging tools like
Workato Agentic Studio ,
Zapier ,
Gemini, ChatGPT , and other low-code/no-code and LLM-based platforms to create intelligent, scalable, workflows that accelerate business outcomes.
Role Responsibilities
Design, implement, and maintain intelligent integrations
between Pendo and enterprise SaaS platforms using
iPaaS and AI automation platforms
(Workato preferred, including
Workato Agentic Studio , Zapier, n8n, or similar).
Build and orchestrate AI-powered automations
that use
Gemini, ChatGPT, Workato Agents, and/or APIs
to enrich data, generate insights, and enhance workflow decision-making.
Partner with internal business units to lead
discovery and design sessions , identifying automation opportunities and assessing integration scope, feasibility, and ROI.
Prototype and deploy LLM-powered solutions , including contextual chatbots, document summarization agents, and automated data quality checks.
Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors.
Ensure
secure and compliant authentication flows
(OAuth, tokens, client credentials) across all systems.
Proactively
monitor integration performance, reliability, and model accuracy , applying observability best practices.
Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders.
Contribute to the
continuous improvement of integration and AI governance , including standards, templates, and reusable components.
Requirements
Hands‑on experience with
iPaaS platforms
(Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable). Experience with
Workato Agentic Studio
or comparable
AI automation tools
integrating LLMs into workflows.
Familiarity with
ChatGPT, OpenAI API , and prompt engineering principles for task automation and data enrichment.
Strong technical background with experience in
APIs ,
web protocols (HTTP/HTTPS) , and
data formats (JSON, XML) . Solid understanding of
authentication protocols
(OAuth 2.0, API tokens, client credentials). Proficiency with
diagnostic and monitoring tools
(curl, Postman, API logs, or equivalent).
Excellent problem‑solving and analytical skills; able to bridge business needs with technical execution.
Strong documentation and communication skills, capable of translating technical concepts for non‑technical audiences.
Collaborative mindset with a passion for process automation and AI innovation
across business units.
Pendo Description Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest‑growing startups, supported by best‑in‑class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC We are an equal‑opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in
North Carolina, NC $115,000 - $125,000
New York, NY $125,000 - $135,000
Remote (EST) $115,000 - $125,000
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
#J-18808-Ljbffr
Senior Integration Solutions Engineer
to architect and deliver next-generation automation and AI-driven integrations across Pendo’s enterprise ecosystem. This role blends traditional iPaaS expertise with emerging
agentic AI automation , leveraging tools like
Workato Agentic Studio ,
Zapier ,
Gemini, ChatGPT , and other low-code/no-code and LLM-based platforms to create intelligent, scalable, workflows that accelerate business outcomes.
Role Responsibilities
Design, implement, and maintain intelligent integrations
between Pendo and enterprise SaaS platforms using
iPaaS and AI automation platforms
(Workato preferred, including
Workato Agentic Studio , Zapier, n8n, or similar).
Build and orchestrate AI-powered automations
that use
Gemini, ChatGPT, Workato Agents, and/or APIs
to enrich data, generate insights, and enhance workflow decision-making.
Partner with internal business units to lead
discovery and design sessions , identifying automation opportunities and assessing integration scope, feasibility, and ROI.
Prototype and deploy LLM-powered solutions , including contextual chatbots, document summarization agents, and automated data quality checks.
Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors.
Ensure
secure and compliant authentication flows
(OAuth, tokens, client credentials) across all systems.
Proactively
monitor integration performance, reliability, and model accuracy , applying observability best practices.
Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders.
Contribute to the
continuous improvement of integration and AI governance , including standards, templates, and reusable components.
Requirements
Hands‑on experience with
iPaaS platforms
(Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable). Experience with
Workato Agentic Studio
or comparable
AI automation tools
integrating LLMs into workflows.
Familiarity with
ChatGPT, OpenAI API , and prompt engineering principles for task automation and data enrichment.
Strong technical background with experience in
APIs ,
web protocols (HTTP/HTTPS) , and
data formats (JSON, XML) . Solid understanding of
authentication protocols
(OAuth 2.0, API tokens, client credentials). Proficiency with
diagnostic and monitoring tools
(curl, Postman, API logs, or equivalent).
Excellent problem‑solving and analytical skills; able to bridge business needs with technical execution.
Strong documentation and communication skills, capable of translating technical concepts for non‑technical audiences.
Collaborative mindset with a passion for process automation and AI innovation
across business units.
Pendo Description Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest‑growing startups, supported by best‑in‑class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC We are an equal‑opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in
North Carolina, NC $115,000 - $125,000
New York, NY $125,000 - $135,000
Remote (EST) $115,000 - $125,000
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
#J-18808-Ljbffr