Vaco by Highspring
Senior D365 F&O Support Engineer (455001)
Vaco by Highspring, Addison, Texas, United States, 75001
Senior D365 F&O Support Engineer | 455001
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $140K+
JOB SUMMARY Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations.
Incident Management (P1 / P2)
- Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions
Root Cause Analysis
- Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects
Advanced Troubleshooting Tools
- X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics
Hotfix / Deployment Engineering
- Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps
Performance Optimization
- Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements
Escalation Management
- Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC
Cross-Functional Collaboration
- Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews
Post-Incident Reporting
- Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence
Monitoring / Runbooks
- Build / maintain monitoring, alerting, operational runbooks, and support documents
Technical Leadership
- Provide guidance / mentorship to mid-level engineers | Support process maturation
On-Call Rotation
- Participate in structured on-call rotation with premium compensation
About the Project
Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all high-visibility roles that demand strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets.
JOB REQUIREMENTS
Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions
D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration
X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring
SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting
Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure)
Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools
Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory
ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds
PREFERRED
Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc.
MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team
Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture
Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
The position Vaco/Highspring is filing for is occupied.
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JOB SUMMARY Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations.
Incident Management (P1 / P2)
- Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions
Root Cause Analysis
- Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects
Advanced Troubleshooting Tools
- X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics
Hotfix / Deployment Engineering
- Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps
Performance Optimization
- Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements
Escalation Management
- Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC
Cross-Functional Collaboration
- Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews
Post-Incident Reporting
- Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence
Monitoring / Runbooks
- Build / maintain monitoring, alerting, operational runbooks, and support documents
Technical Leadership
- Provide guidance / mentorship to mid-level engineers | Support process maturation
On-Call Rotation
- Participate in structured on-call rotation with premium compensation
About the Project
Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all high-visibility roles that demand strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets.
JOB REQUIREMENTS
Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions
D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration
X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring
SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting
Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure)
Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools
Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory
ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds
PREFERRED
Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc.
MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team
Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture
Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
The position Vaco/Highspring is filing for is occupied.
#J-18808-Ljbffr