Arine
Bilingual Clinical Support Specialist (Mandarin / Cantonese)
Arine, San Francisco, California, United States, 94199
Bilingual Clinical Support Specialist (Mandarin / Cantonese) – Arine
San Francisco, CA | Temp-to-hire (minimum 3 months) | Hourly Rate: $17-22/hour
Arine is a rapidly growing healthcare technology company dedicated to ensuring patients receive the safest and most effective treatments through an AI-powered medication management platform.
The Role As a member of the Clinical Care team, you will work under the supervision of a Pharmacist Team Lead and the Head of Operations to make outbound calls to patients, providers, and pharmacies. You will intervene in patient cases identified by Arine’s platform, gather essential information, resolve medication–related issues, and participate in process‑improvement initiatives.
What You’ll Be Doing
Engage patients over the phone to deliver Arine’s services on behalf of their health plan, including explaining clinical programs and benefits
Identify potential medication‑related and health‑related issues and escale them to the pharmacist
Obtain provider contact information to facilitate the delivery of clinical interventions
Obtain patient information required for clinical interventions
Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally
Maintain accurate records in Arine’s software platform
Participate in process‑improvement meetings and team meetings to optimize workflows
Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Prepare and mail patient educational materials and other necessary items as needed
Schedule patients for telephonic or videoconference appointments with clinical pharmacists
Assist with obtaining referrals and authorizations
Undertake other assigned projects
Who You Are and What You Bring
Bachelor’s degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Bilingual fluency in both English and Mandarin or Cantonese
Ability to prioritize effectively and work in a fast‑paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong computer skills, including proficiency in Microsoft 365 and Google Workspace
A team‑player mindset with the ability to work independently
Ability to work 40 hours/week (Monday‑Saturday up to 7PM Pacific Time)
Nice‑to‑Haves
Experience with other electronic medical records
Experience in an ambulatory care setting, including taking medication histories
Experience working in a busy healthcare environment
Bilingual fluency in both English and Spanish
Remote Work Requirements
Established private work area that ensures information privacy
Stable high‑speed internet connection for telephonic and/or remote work
Remote role but requires attendance at on‑site meetings multiple times per year (interview, onboarding, team meetings)
Perks Dynamic role with extensive learning and growth opportunities. Willing to convert to a permanent position based on performance and business needs. Full benefits provided from day one.
Job Requirements
Ability to pass a background check
Must live in and be eligible to work in the United States
Information Security Roles and Responsibilities All staff are required to participate in the Information Security Management Program, completing periodic training on Information Security Awareness and HIPAA guidelines. Each user must complete training before receiving access for their specific role.
Equal Opportunity Employer Arine is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. Discrimination on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status is prohibited. Hiring decisions are based strictly on qualifications, merit, and business needs.
Additional Information Website: https://www.arine.io
All official communications are sent from the arine.io domain. Communications from other domains may be spam.
Recruitment agencies: Arine does not accept unsolicited resumes from agencies. Resumes submitted without prior written agreement are considered Arine property and will not be paid for if hired.
#J-18808-Ljbffr
Arine is a rapidly growing healthcare technology company dedicated to ensuring patients receive the safest and most effective treatments through an AI-powered medication management platform.
The Role As a member of the Clinical Care team, you will work under the supervision of a Pharmacist Team Lead and the Head of Operations to make outbound calls to patients, providers, and pharmacies. You will intervene in patient cases identified by Arine’s platform, gather essential information, resolve medication–related issues, and participate in process‑improvement initiatives.
What You’ll Be Doing
Engage patients over the phone to deliver Arine’s services on behalf of their health plan, including explaining clinical programs and benefits
Identify potential medication‑related and health‑related issues and escale them to the pharmacist
Obtain provider contact information to facilitate the delivery of clinical interventions
Obtain patient information required for clinical interventions
Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally
Maintain accurate records in Arine’s software platform
Participate in process‑improvement meetings and team meetings to optimize workflows
Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Prepare and mail patient educational materials and other necessary items as needed
Schedule patients for telephonic or videoconference appointments with clinical pharmacists
Assist with obtaining referrals and authorizations
Undertake other assigned projects
Who You Are and What You Bring
Bachelor’s degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Bilingual fluency in both English and Mandarin or Cantonese
Ability to prioritize effectively and work in a fast‑paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong computer skills, including proficiency in Microsoft 365 and Google Workspace
A team‑player mindset with the ability to work independently
Ability to work 40 hours/week (Monday‑Saturday up to 7PM Pacific Time)
Nice‑to‑Haves
Experience with other electronic medical records
Experience in an ambulatory care setting, including taking medication histories
Experience working in a busy healthcare environment
Bilingual fluency in both English and Spanish
Remote Work Requirements
Established private work area that ensures information privacy
Stable high‑speed internet connection for telephonic and/or remote work
Remote role but requires attendance at on‑site meetings multiple times per year (interview, onboarding, team meetings)
Perks Dynamic role with extensive learning and growth opportunities. Willing to convert to a permanent position based on performance and business needs. Full benefits provided from day one.
Job Requirements
Ability to pass a background check
Must live in and be eligible to work in the United States
Information Security Roles and Responsibilities All staff are required to participate in the Information Security Management Program, completing periodic training on Information Security Awareness and HIPAA guidelines. Each user must complete training before receiving access for their specific role.
Equal Opportunity Employer Arine is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. Discrimination on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status is prohibited. Hiring decisions are based strictly on qualifications, merit, and business needs.
Additional Information Website: https://www.arine.io
All official communications are sent from the arine.io domain. Communications from other domains may be spam.
Recruitment agencies: Arine does not accept unsolicited resumes from agencies. Resumes submitted without prior written agreement are considered Arine property and will not be paid for if hired.
#J-18808-Ljbffr