Cooper's Hawk Winery and Restaurants
General Manager
Cooper's Hawk Winery and Restaurants, Surprise, Arizona, United States, 85379
General Manager – Cooper’s Hawk
Oversee a dynamic, high‑volume, full‑service restaurant that includes a scratch kitchen, a retail tasting room, and a thriving Wine Club community. Lead with passion and purpose, ensuring operational excellence, delivering memorable guest experiences, and growing a vibrant Wine Club community. Inspire and develop a team of leaders and team members to deliver uncompromising hospitality.
Benefits
50% Dining and Carry‑out Discount; 40% Retail Wine Discount; 20% Discount on Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
401(k) with Company Match
Health & Flexible Savings Accounts – Health and Dependent Care
Long‑Term Disability; Voluntary Short‑Term Disability
Basic Life and AD&D Insurance (additional coverage available)
Paid Parental Leave
Paid Time Off
Access to Team Member Relief Program
Wellness and Mental Health Support
“Everyday Benefits” Program: pet, life, auto, home/property insurance and employee discounts on goods and services
Team Member Rewards, Milestone Recognition and Referral Bonuses
Career Development Opportunities
Responsibilities
Show Up Ready: Come prepared, stay sharp, and start strong.
Oversee all aspects of restaurant operations, including kitchen, front‑of‑house, retail/tasting room, and Wine Club.
Lead all management and hourly team members as a role model of Cooper’s Hawk behaviors and values.
Use POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized.
Focus on service execution and uphold all food, service, and facility standards.
Project a professional image to team and guests.
Approve hourly team member hiring decisions.
Mentor and develop managers to lead their teams effectively.
Navigate challenges strategically and ensure policies, systems, and standards are followed.
Be accountable for achieving monthly sales, profit targets, and operational and Wine Club goals.
Ensure strong collaboration between kitchen and front‑of‑house operations.
Lead management meetings and foster open communication across departments.
Involve department managers in achieving financial and operational results.
Partner with the Executive Kitchen Manager and other leaders to drive success.
Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment.
Support your team with coaching, feedback, and development opportunities.
Ensure every guest receives warm, personalized service that reflects our brand.
Champion the growth of our Wine Club community and ensure team members are equipped to promote and grow it.
Celebrate team and individual achievements.
Lead with passion and inspire a culture of excellence and uncompromising hospitality.
Qualifications
Must represent Cooper’s Hawk values.
Minimum 2 years of General Manager experience in a full‑service restaurant; scratch kitchen experience preferred.
Minimum age requirement of 21 years.
Excellent verbal and written communication skills.
Results‑driven; able to coach team to hit restaurant targets (e.g., Wine Club growth).
Ability to read, understand and communicate in English.
Demonstrates financial acumen.
Extensive food knowledge and standards (Executive Kitchen Manager level).
Proficient in Microsoft Office Suite.
Preferred certifications include ServSafe and state/local licensing requirements.
Must be able to lift and carry up to 40 lbs.
Must be able to stand for at least 10 hours per shift.
Must be able to work 50–60 hours per week.
Must be able to work flexible shifts and schedules, including weekends and some holidays.
Equal Employment Opportunity Cooper’s Hawk is an equal‑opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process.
About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. Built upon the belief that food and wine forge a COMMUNITY, we stand with the world’s largest wine club membership and pave the way to democratize the good life!
#J-18808-Ljbffr
Benefits
50% Dining and Carry‑out Discount; 40% Retail Wine Discount; 20% Discount on Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
401(k) with Company Match
Health & Flexible Savings Accounts – Health and Dependent Care
Long‑Term Disability; Voluntary Short‑Term Disability
Basic Life and AD&D Insurance (additional coverage available)
Paid Parental Leave
Paid Time Off
Access to Team Member Relief Program
Wellness and Mental Health Support
“Everyday Benefits” Program: pet, life, auto, home/property insurance and employee discounts on goods and services
Team Member Rewards, Milestone Recognition and Referral Bonuses
Career Development Opportunities
Responsibilities
Show Up Ready: Come prepared, stay sharp, and start strong.
Oversee all aspects of restaurant operations, including kitchen, front‑of‑house, retail/tasting room, and Wine Club.
Lead all management and hourly team members as a role model of Cooper’s Hawk behaviors and values.
Use POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized.
Focus on service execution and uphold all food, service, and facility standards.
Project a professional image to team and guests.
Approve hourly team member hiring decisions.
Mentor and develop managers to lead their teams effectively.
Navigate challenges strategically and ensure policies, systems, and standards are followed.
Be accountable for achieving monthly sales, profit targets, and operational and Wine Club goals.
Ensure strong collaboration between kitchen and front‑of‑house operations.
Lead management meetings and foster open communication across departments.
Involve department managers in achieving financial and operational results.
Partner with the Executive Kitchen Manager and other leaders to drive success.
Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment.
Support your team with coaching, feedback, and development opportunities.
Ensure every guest receives warm, personalized service that reflects our brand.
Champion the growth of our Wine Club community and ensure team members are equipped to promote and grow it.
Celebrate team and individual achievements.
Lead with passion and inspire a culture of excellence and uncompromising hospitality.
Qualifications
Must represent Cooper’s Hawk values.
Minimum 2 years of General Manager experience in a full‑service restaurant; scratch kitchen experience preferred.
Minimum age requirement of 21 years.
Excellent verbal and written communication skills.
Results‑driven; able to coach team to hit restaurant targets (e.g., Wine Club growth).
Ability to read, understand and communicate in English.
Demonstrates financial acumen.
Extensive food knowledge and standards (Executive Kitchen Manager level).
Proficient in Microsoft Office Suite.
Preferred certifications include ServSafe and state/local licensing requirements.
Must be able to lift and carry up to 40 lbs.
Must be able to stand for at least 10 hours per shift.
Must be able to work 50–60 hours per week.
Must be able to work flexible shifts and schedules, including weekends and some holidays.
Equal Employment Opportunity Cooper’s Hawk is an equal‑opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process.
About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. Built upon the belief that food and wine forge a COMMUNITY, we stand with the world’s largest wine club membership and pave the way to democratize the good life!
#J-18808-Ljbffr