New York Sports Club
General Manager
role at
New York Sports Club
Brief Description New York Sports Club and its family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! Our goal is to provide members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Our mission is “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.
Roles and Responsibilities The General Manager ensures an efficient and effective operation, focusing on driving net revenue gain through membership growth, increased average dues, and ancillary growth. The role includes profit and loss management, reporting to the Regional Leader, and direct oversight of club staff, sales professionals, and other employees.
Performance Management
Hold yourself and your team accountable to high standards of operational excellence.
Assess club team member performance and provide situational leadership with ongoing and constructive feedback.
Engage in courageous conversations and handle disciplinary measures as needed.
Lead a results‑driven culture by setting clear expectations, holding employees accountable, and setting SMART goals.
Inspire cooperation, influence behavior, and use business acumen.
Set direct and clear SMART goals for self and team.
Schedule and direct regular meetings and events to review goals, increase morale, and evaluate business processes.
Measure company metrics, provide coaching to correct behaviors, and adjust business plans.
Sales Analysis and Results
Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities aligned with department objectives.
Review and analyze club revenue and sales goals, using data to project sales, determine profitability, and adjust targets.
Address business trends using reports and resources to execute strategy.
Evaluate market trends and partner with senior management to implement innovations that improve sales, productivity, and profit.
Financial Management & Budgeting
Evaluate and monitor forecasted budgets to achieve financial objectives.
Monitor and approve club profit and loss expenses, emphasizing labor and payroll.
Manage payroll budgets, ensuring timely and accurate processing with compliance to labor laws.
Employee Recruitment and Development
Own recruitment, training, and development of qualified club personnel.
Onboard new employees with clear immersion plans.
Implement trainings, strategies, policies, and goals to maximize productivity and morale.
Develop an effective succession planning strategy.
Source, interview, and qualify applicants in a timely manner.
Club Operations
Organize and supervise the work and schedules of the club team.
Ensure facility and equipment walkthroughs are completed daily and comply with safety codes.
Review and adhere to all NYSC documents and policies.
Partner with Regional Leader and facilities team to resolve incidents.
Drive revenue, staffing, expense control, facility management, and customer service.
Maintain loss prevention awareness.
Accountability of team’s business deliverables with feedback and support.
Collaborate with all departments to achieve synergy.
Plan fitness and membership activities to drive revenue and retention.
Foster outreach activities to enhance community involvement.
Customer Service
Promote, maintain, and protect the customer experience.
Build meaningful connections by interacting positively on the floor.
Be a hands‑on, approachable manager who resolves issues in a timely manner.
Communication
Maintain open and effective communication with employees, supervisors, and peers.
Collaborate with club team and corporate personnel using email, phone, and social media.
Foster a culture of open communication, collaboration, and respect.
Ensure all communication channels are professional and timely.
Actively listen, have meaningful conversations, and follow up promptly.
Product Knowledge
Understand and experience our diverse products and services.
Stay abreast of industry trends and competition.
Educate club team on brand standards and value propositioning.
Problem Solving
Resolve issues that affect service, efficiency, and productivity.
Address customer complaints with customer‑service‑focused solutions.
Partner with management to remove barriers to results.
Manage conflict and provide win‑win solutions.
Position Requirements & Experience
3–5 years of management in fitness, hospitality, or retail, with profit and loss, revenue, staffing, and onboarding experience.
Bachelor’s degree in business, sales, marketing, finance, or related field preferred; not required.
Child & Adult AED/CPR certified.
Excellent business acumen and analytical skills.
Urgency in customer service and sales results with negotiation skills.
Superior managerial, communication, and interpersonal skills.
Highly organized with detail orientation and follow‑up skills.
Independent, prioritization, and multi‑tasking ability.
Competence in business strategy implementation using sound judgment.
Excellent math skills for data analysis and profit and loss statements.
Understanding of our products and competitors.
Supply‑chain management experience and supplier relationships.
Team culture creation with brand standards adherence.
Experience in CRM, LMS, HRIS, and Microsoft Office is a plus.
Ability to stand, sit, and work at a computer for prolonged periods.
Physical demands: lift up to 20 lbs, walk through club, climb stairs, bend, and lift (e.g., towels, weights); the company reserves the right to change duties as needed.
Scheduling Requirements
Work the last day of the month; no vacation in January.
Must work days, nights, holidays, and weekends as needed.
Occasional overnight travel for district meetings.
Rotating schedule with opening/closing hours, weekdays and weekends; subject to business needs.
#J-18808-Ljbffr
role at
New York Sports Club
Brief Description New York Sports Club and its family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! Our goal is to provide members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Our mission is “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.
Roles and Responsibilities The General Manager ensures an efficient and effective operation, focusing on driving net revenue gain through membership growth, increased average dues, and ancillary growth. The role includes profit and loss management, reporting to the Regional Leader, and direct oversight of club staff, sales professionals, and other employees.
Performance Management
Hold yourself and your team accountable to high standards of operational excellence.
Assess club team member performance and provide situational leadership with ongoing and constructive feedback.
Engage in courageous conversations and handle disciplinary measures as needed.
Lead a results‑driven culture by setting clear expectations, holding employees accountable, and setting SMART goals.
Inspire cooperation, influence behavior, and use business acumen.
Set direct and clear SMART goals for self and team.
Schedule and direct regular meetings and events to review goals, increase morale, and evaluate business processes.
Measure company metrics, provide coaching to correct behaviors, and adjust business plans.
Sales Analysis and Results
Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities aligned with department objectives.
Review and analyze club revenue and sales goals, using data to project sales, determine profitability, and adjust targets.
Address business trends using reports and resources to execute strategy.
Evaluate market trends and partner with senior management to implement innovations that improve sales, productivity, and profit.
Financial Management & Budgeting
Evaluate and monitor forecasted budgets to achieve financial objectives.
Monitor and approve club profit and loss expenses, emphasizing labor and payroll.
Manage payroll budgets, ensuring timely and accurate processing with compliance to labor laws.
Employee Recruitment and Development
Own recruitment, training, and development of qualified club personnel.
Onboard new employees with clear immersion plans.
Implement trainings, strategies, policies, and goals to maximize productivity and morale.
Develop an effective succession planning strategy.
Source, interview, and qualify applicants in a timely manner.
Club Operations
Organize and supervise the work and schedules of the club team.
Ensure facility and equipment walkthroughs are completed daily and comply with safety codes.
Review and adhere to all NYSC documents and policies.
Partner with Regional Leader and facilities team to resolve incidents.
Drive revenue, staffing, expense control, facility management, and customer service.
Maintain loss prevention awareness.
Accountability of team’s business deliverables with feedback and support.
Collaborate with all departments to achieve synergy.
Plan fitness and membership activities to drive revenue and retention.
Foster outreach activities to enhance community involvement.
Customer Service
Promote, maintain, and protect the customer experience.
Build meaningful connections by interacting positively on the floor.
Be a hands‑on, approachable manager who resolves issues in a timely manner.
Communication
Maintain open and effective communication with employees, supervisors, and peers.
Collaborate with club team and corporate personnel using email, phone, and social media.
Foster a culture of open communication, collaboration, and respect.
Ensure all communication channels are professional and timely.
Actively listen, have meaningful conversations, and follow up promptly.
Product Knowledge
Understand and experience our diverse products and services.
Stay abreast of industry trends and competition.
Educate club team on brand standards and value propositioning.
Problem Solving
Resolve issues that affect service, efficiency, and productivity.
Address customer complaints with customer‑service‑focused solutions.
Partner with management to remove barriers to results.
Manage conflict and provide win‑win solutions.
Position Requirements & Experience
3–5 years of management in fitness, hospitality, or retail, with profit and loss, revenue, staffing, and onboarding experience.
Bachelor’s degree in business, sales, marketing, finance, or related field preferred; not required.
Child & Adult AED/CPR certified.
Excellent business acumen and analytical skills.
Urgency in customer service and sales results with negotiation skills.
Superior managerial, communication, and interpersonal skills.
Highly organized with detail orientation and follow‑up skills.
Independent, prioritization, and multi‑tasking ability.
Competence in business strategy implementation using sound judgment.
Excellent math skills for data analysis and profit and loss statements.
Understanding of our products and competitors.
Supply‑chain management experience and supplier relationships.
Team culture creation with brand standards adherence.
Experience in CRM, LMS, HRIS, and Microsoft Office is a plus.
Ability to stand, sit, and work at a computer for prolonged periods.
Physical demands: lift up to 20 lbs, walk through club, climb stairs, bend, and lift (e.g., towels, weights); the company reserves the right to change duties as needed.
Scheduling Requirements
Work the last day of the month; no vacation in January.
Must work days, nights, holidays, and weekends as needed.
Occasional overnight travel for district meetings.
Rotating schedule with opening/closing hours, weekdays and weekends; subject to business needs.
#J-18808-Ljbffr