HumanEdge
Telecom Analyst
The Telecom Analyst will manage telecommunications circuits, requests, and trouble tickets. Key responsibilities include circuit and vendor management, contract administration, and coordinating installations, transitions, and terminations. The role also involves analyzing telephone and internet spending through the AP system and reviewing weekly cost center expenditures. The Telecom Analyst serves as the primary resource for troubleshooting and resolving telecom‑related issues.
Telecommunications analysis experience
with circuit ordering, provisioning, activation, and testing is required; Avaya experience is a plus.
Company Information Hospitals & Healthcare
Job Duties
Knowledge and experience with Voice over IP (VoIP) technologies.
Create and update training documentation on a continuous basis to ensure timeliness and relevance.
Create, review, and update technical documents based on incorporation of new technology in the EVoIP environment.
Create training videos and other user documentation for new EVoIP features.
Work with EVoIP operations staff to analyze ticket trends, identify training needs, and conduct training with end users as well as other EOUSA organizations.
Organize and conduct moderately complex training for system managers (technical) and/or user (non‑technical) personnel.
Responsible for development of instructional curriculum and materials, gathering and assimilating information on subject matter, organizing and condensing training materials, and preparing course outlines, handouts, and visual aid materials.
Coordinate with technical subject matter experts to ensure that prepared courses meet stated objectives.
Responsible for maintaining records of training activities and program.
Skills & Experience Required
3+ years of experience or MS degree with 3‑5 years of experience, or high school diploma.
Ability to manage multiple projects in different stages simultaneously and demonstrate strong organizational and detail‑oriented skills.
Strong organizational and communication skills, comfortable communicating recommendations and updates to peers and external vendors.
Proven ability to work independently as well as with a diverse team.
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
Additional Information
Ability to work on various shifts, weekends and holidays.
Assists with problem resolution.
Attend training, MIS meetings and other related meetings.
Performs other duties as required.
Seniority Level Not Applicable
Employment Type Other
Job Function Other
Industries Hospitals and Health Care
Location Brooklyn, NY
#J-18808-Ljbffr
Telecommunications analysis experience
with circuit ordering, provisioning, activation, and testing is required; Avaya experience is a plus.
Company Information Hospitals & Healthcare
Job Duties
Knowledge and experience with Voice over IP (VoIP) technologies.
Create and update training documentation on a continuous basis to ensure timeliness and relevance.
Create, review, and update technical documents based on incorporation of new technology in the EVoIP environment.
Create training videos and other user documentation for new EVoIP features.
Work with EVoIP operations staff to analyze ticket trends, identify training needs, and conduct training with end users as well as other EOUSA organizations.
Organize and conduct moderately complex training for system managers (technical) and/or user (non‑technical) personnel.
Responsible for development of instructional curriculum and materials, gathering and assimilating information on subject matter, organizing and condensing training materials, and preparing course outlines, handouts, and visual aid materials.
Coordinate with technical subject matter experts to ensure that prepared courses meet stated objectives.
Responsible for maintaining records of training activities and program.
Skills & Experience Required
3+ years of experience or MS degree with 3‑5 years of experience, or high school diploma.
Ability to manage multiple projects in different stages simultaneously and demonstrate strong organizational and detail‑oriented skills.
Strong organizational and communication skills, comfortable communicating recommendations and updates to peers and external vendors.
Proven ability to work independently as well as with a diverse team.
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
Additional Information
Ability to work on various shifts, weekends and holidays.
Assists with problem resolution.
Attend training, MIS meetings and other related meetings.
Performs other duties as required.
Seniority Level Not Applicable
Employment Type Other
Job Function Other
Industries Hospitals and Health Care
Location Brooklyn, NY
#J-18808-Ljbffr