Four Seasons Hotels and Resorts is hiring: Overnight Communications Agent in Was

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. About the location Located at the entrance of Georgetown, steps from world‑leading institutions and historic monuments, the hotel is at the crossroads of DC’s social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where tenured staff leverage a legacy of intuitive hospitality for high‑profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin‑starred chef Michael Mina. The Opportunity The Four Seasons, Washington D.C. is currently looking for a naturally welcoming and helpful Overnight Communication Agent to join our Guest Services team. The Communication Agent will be responsible for answering and directing phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Who We Look For Comfortable safeguarding confidential information. Preferred experience in a luxury hotel in Front Office, Concierge or Reservations. Ability to remain calm during challenging situations. Ability to multi‑task in a high volume and demanding environment. Strong problem‑solving skills, ability to handle difficult situations and guests. Strong computer skills. Reading, writing and oral proficiency in the English language. Strong communication and interpersonal skills that are friendly and helpful in disposition. Proficient in English (speaking, reading, writing). Excellent interpersonal, verbal, and written communication skills. Proficient with Microsoft Office Suite or related software. Must be flexible with their schedule – able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed. Compensation $28.20 per hour Visa Requirements Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Equal Opportunity Employer Four Seasons is an Equal Opportunity, Aff…[content truncated for brevity]… Seniority Level Not Applicable Employment Type Full‑time Job Function Public Relations, Marketing, and Information Technology Industries Travel Arrangements and Hospitality #J-18808-Ljbffr