ChenMed is hiring: Front Desk Receptionist in Chicago

Front Desk Receptionist

Join us at ChenMed as a Front Desk Receptionist, the first point of contact for patients and a key advocate in delivering superior customer service.

Essential Job Duties / Responsibilities

• Interact appropriately with patients, greeting, checking in, checking out, and scheduling appointments.
• Utilize computer systems to add new patient information, print relevant forms, and schedule appointments while ensuring accurate recording of patient and emergency contact information.
• Answer telephones, take detailed messages, and direct them to the appropriate individual.
• Clearly communicate information about ChenMed clinical personnel to patients and other individuals.
• Verify patient insurance via phone or website and collect copays; assist with scheduling follow‑up and referral appointments when necessary.
• Escort patients to exam rooms and ensure their comfort and well‑being prior to leaving.
• Act as an HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Present customers with service surveys during check‑out and address any escalations for immediate service recovery.
• Participate in daily and weekly huddles to provide patient details.

Other Responsibilities

• Maintain confidentiality of patients’ personal information and medical records.
• Review patients’ personal and appointment information for completeness and accuracy.
• Transmit correspondence by mail, email, or fax.
• Perform other duties as assigned and modified at manager’s discretion.

Knowledge, Skills, and Abilities

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
• Knowledge of ChenMed medical products, services, standards, policies, and procedures.
• Skilled in operating phones, personal computers, software, and other basic IT systems.
• Ability to communicate professionally and courteously with employees, patients, and other individuals.
• Detail‑oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Strong listening skills.
• Positive and professional attitude.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.

Pay Range

$14.30 – $20.42 per hour

Employee Benefits

Enjoy comprehensive benefits, career development opportunities, and a commitment to work‑life balance. Visit https://chenmed.makeityoursource.com/helpful-documents for more information.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• General Business and Management
• Medical Practices