MediaTek
This range is provided by MediaTek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $35.00/hr
We are seeking one Desktop Support Technician to provide Windows and MacOS/Ubuntu support at our San Diego office in California.
Skills and Experience
Solid experience with Windows platform support and relevant troubleshooting.
Linux (Ubuntu/RedHat) and MacOS support and troubleshooting.
Experience with Cisco IP phone and Video Conference system maintenance.
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols.
Solid experience with MS Office365 support.
Experience in antivirus/malware incidents cleanup on Windows platform.
Good communication skill and customer oriented.
Good problem solving skill and be able to work independently.
Be able to remote support user over the phone.
Hold positive working attitude and be a committed team player.
Provide basic user training on IT fundamental services introduction.
Must be detail-oriented, accurate and well organized.
Responsibilities
Team up with IT groups in the US and Taiwan (HQ) for Windows environment support.
Printer/fax/copier and Video conference equipment configuration and maintenance.
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work.
Routine desktop/laptop hardware and software installation and troubleshooting, including virus/malicious programs clean up on problematic Windows clients.
IT hardware inventory (laptop/desktop, spare parts) maintenance.
Attend and actively participate in local OA ticket review meeting on a monthly basis.
Escalate outstanding issues to local IT manager in accordance with published guidelines.
Be able to work overtime on requested business demand such as office move support.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Semiconductor Manufacturing
#J-18808-Ljbffr
Base pay range $28.00/hr - $35.00/hr
We are seeking one Desktop Support Technician to provide Windows and MacOS/Ubuntu support at our San Diego office in California.
Skills and Experience
Solid experience with Windows platform support and relevant troubleshooting.
Linux (Ubuntu/RedHat) and MacOS support and troubleshooting.
Experience with Cisco IP phone and Video Conference system maintenance.
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols.
Solid experience with MS Office365 support.
Experience in antivirus/malware incidents cleanup on Windows platform.
Good communication skill and customer oriented.
Good problem solving skill and be able to work independently.
Be able to remote support user over the phone.
Hold positive working attitude and be a committed team player.
Provide basic user training on IT fundamental services introduction.
Must be detail-oriented, accurate and well organized.
Responsibilities
Team up with IT groups in the US and Taiwan (HQ) for Windows environment support.
Printer/fax/copier and Video conference equipment configuration and maintenance.
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work.
Routine desktop/laptop hardware and software installation and troubleshooting, including virus/malicious programs clean up on problematic Windows clients.
IT hardware inventory (laptop/desktop, spare parts) maintenance.
Attend and actively participate in local OA ticket review meeting on a monthly basis.
Escalate outstanding issues to local IT manager in accordance with published guidelines.
Be able to work overtime on requested business demand such as office move support.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Semiconductor Manufacturing
#J-18808-Ljbffr