CHEP
ERP PLATFORMS LEAD (DIRECTOR)
The principal purpose of the ERP Platform Lead role is to direct the creation of value through enterprise resource planning applications through quality, performance and value‑driven governance, thus aligning the ERP platforms function across the business to promote and facilitate optimization, stability, security, and efficiency.
Position Purpose The ERP Platforms Lead will be responsible for direct management of Corporate ERP technologies and teams while driving platform strategies considering business priorities and external market innovation. Corporate core ERP applications are the backbone of the organization supporting Finance, Inventory Management, Supply Chain, and other critical business functions. As part of this role, the ERP Platforms Lead is accountable for the day‑to‑day execution of platform services, including development, data governance, platform support, and strategic direction across the Corporate landscape.
Scope Number of Countries: Global Number of Locations: All corporate locations
Number of Reports Direct Reports: 6‑7 staff Total Reports (direct & indirect): 40‑50 staff
Measures
Adherence and consistent delivery of ERP service level agreements defined by an ERP service catalogue (measured by TS scorecards)
Alignment of TS programs and business strategic goals, including leadership of ERP platform deployment and execution (measured by Corporate wide portfolio scorecard)
Delivery of project milestones and quality criteria (measured by exceptional non‑conformance)
Compliance with TS technology and resource budgets (measured by periodic budget reviews)
Successful delivery of functional/personal objectives (measured by annual PDP)
Major / Key Accountabilities
Provide strong leadership and direction by setting clear objectives and priorities, aligning with Finance and Supply Chain program functions, and defining ERP platform services, strategies, and roadmaps while communicating to applicable ERP audiences.
Constructively partner with functional business leadership and other key stakeholders to shape strategy, identify opportunities, leverage industry trends, develop, deliver, and implement value‑added solutions that drive financial effectiveness, simplification, and improve ERP services.
Develop delivery best practices and principles, fostering a culture of service excellence across Technology Services, Data & Digital, Finance, Supply Chain, and the wider organization.
Advise and provide direction of performance measurement metrics to support the operational objectives of existing and new ERP platform services.
Provide strong technical coaching while influencing global technology adoption.
Maintain and drive vendor/partner relationships at the highest levels through performance metrics and action plans.
Act as the single point of contact and escalation point for incidents that run across ERP platforms, owning post‑incident process improvement protocols to elevate practices.
Work collaboratively across platform teams and product owners to identify the best areas for continuous improvement.
Meet corporate internal governance, policy, and process requirements (e.g., financial planning, procurement, internal audit, people, and policies).
Recruit, develop, motivate, and retain a technically proficient team through talent management, succession planning, and skill development.
Authority / Decision Making
Definition and execution of policies and governance across ERP platforms.
Make decisions that impact the resiliency and availability of ERP services supporting organizational capabilities.
Lead transformational change and improvement to stable, consistent, and measurable processes supporting delivery across ERP platforms.
Allocate and manage resources in the delivery of ERP services.
Budget, purchase, and strategically direct ERP platform technologies in accordance with Corporate authority matrix.
Qualifications
Bachelor’s or degree in Computer Science, Information Systems, Business Administration, or related field.
Master’s degree preferred or equivalent combination of education/experience.
Experience
12+ years of experience managing or influencing technical staff, transformation, and/or significant business‑as‑usual change projects.
Proven success in ERP design, strategy, and defining delivery best practices, linking Business Platforms with Corporate objectives.
Strong experience with Finance, Pricing & Invoicing, Inventory Management, and back‑office business processes.
Experience with cradle‑to‑grave support, implementation, and delivery of ERP applications.
Experience managing SaaS applications and partners, including delivery capacity.
Experience migrating to new and migrating off existing ERP platforms (e.g., SAP, tax and reporting, niche packaged applications).
Experience with custom ERP applications supporting business requirements using cloud‑native services (e.g., AWS, Azure).
Strong experience leading remote, cross‑functional, matrixed teams across multiple continents within a multi‑partner ecosystem delivering successful outcomes.
Proven track record of building relationships and thought leadership influencing senior management/executive‑level within large organizations and managing excellent business‑wide relationships at all levels.
Functional understanding of application financial management, business case development, and annual budget preparation.
Advanced interpersonal communications with strong executive‑focused presentation creation and design skills.
Capability to establish a strategic, operational, and technical decision‑making function and associated processes to align ERP platform towers with organizational priorities and risk appetite.
Function as the single point of ERP platforms contact for all governance elements.
Ability to devise, develop, and execute an effective ERP platforms risk and controls framework, collaborating with internal audit and meeting requirements.
Experience planning, managing, and reporting on the execution of platform sourcing, vendor management, platform upgrades, critical platform SLAs, and service execution, applying recommendations for corrective and preventive action and reducing risk exposure.
Salary Salary range: $162,000 to $228,000 per year. The range considers a variety of factors. Actual offers may vary. Other compensation may include medical, retirement, and additional incentives.
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Position Purpose The ERP Platforms Lead will be responsible for direct management of Corporate ERP technologies and teams while driving platform strategies considering business priorities and external market innovation. Corporate core ERP applications are the backbone of the organization supporting Finance, Inventory Management, Supply Chain, and other critical business functions. As part of this role, the ERP Platforms Lead is accountable for the day‑to‑day execution of platform services, including development, data governance, platform support, and strategic direction across the Corporate landscape.
Scope Number of Countries: Global Number of Locations: All corporate locations
Number of Reports Direct Reports: 6‑7 staff Total Reports (direct & indirect): 40‑50 staff
Measures
Adherence and consistent delivery of ERP service level agreements defined by an ERP service catalogue (measured by TS scorecards)
Alignment of TS programs and business strategic goals, including leadership of ERP platform deployment and execution (measured by Corporate wide portfolio scorecard)
Delivery of project milestones and quality criteria (measured by exceptional non‑conformance)
Compliance with TS technology and resource budgets (measured by periodic budget reviews)
Successful delivery of functional/personal objectives (measured by annual PDP)
Major / Key Accountabilities
Provide strong leadership and direction by setting clear objectives and priorities, aligning with Finance and Supply Chain program functions, and defining ERP platform services, strategies, and roadmaps while communicating to applicable ERP audiences.
Constructively partner with functional business leadership and other key stakeholders to shape strategy, identify opportunities, leverage industry trends, develop, deliver, and implement value‑added solutions that drive financial effectiveness, simplification, and improve ERP services.
Develop delivery best practices and principles, fostering a culture of service excellence across Technology Services, Data & Digital, Finance, Supply Chain, and the wider organization.
Advise and provide direction of performance measurement metrics to support the operational objectives of existing and new ERP platform services.
Provide strong technical coaching while influencing global technology adoption.
Maintain and drive vendor/partner relationships at the highest levels through performance metrics and action plans.
Act as the single point of contact and escalation point for incidents that run across ERP platforms, owning post‑incident process improvement protocols to elevate practices.
Work collaboratively across platform teams and product owners to identify the best areas for continuous improvement.
Meet corporate internal governance, policy, and process requirements (e.g., financial planning, procurement, internal audit, people, and policies).
Recruit, develop, motivate, and retain a technically proficient team through talent management, succession planning, and skill development.
Authority / Decision Making
Definition and execution of policies and governance across ERP platforms.
Make decisions that impact the resiliency and availability of ERP services supporting organizational capabilities.
Lead transformational change and improvement to stable, consistent, and measurable processes supporting delivery across ERP platforms.
Allocate and manage resources in the delivery of ERP services.
Budget, purchase, and strategically direct ERP platform technologies in accordance with Corporate authority matrix.
Qualifications
Bachelor’s or degree in Computer Science, Information Systems, Business Administration, or related field.
Master’s degree preferred or equivalent combination of education/experience.
Experience
12+ years of experience managing or influencing technical staff, transformation, and/or significant business‑as‑usual change projects.
Proven success in ERP design, strategy, and defining delivery best practices, linking Business Platforms with Corporate objectives.
Strong experience with Finance, Pricing & Invoicing, Inventory Management, and back‑office business processes.
Experience with cradle‑to‑grave support, implementation, and delivery of ERP applications.
Experience managing SaaS applications and partners, including delivery capacity.
Experience migrating to new and migrating off existing ERP platforms (e.g., SAP, tax and reporting, niche packaged applications).
Experience with custom ERP applications supporting business requirements using cloud‑native services (e.g., AWS, Azure).
Strong experience leading remote, cross‑functional, matrixed teams across multiple continents within a multi‑partner ecosystem delivering successful outcomes.
Proven track record of building relationships and thought leadership influencing senior management/executive‑level within large organizations and managing excellent business‑wide relationships at all levels.
Functional understanding of application financial management, business case development, and annual budget preparation.
Advanced interpersonal communications with strong executive‑focused presentation creation and design skills.
Capability to establish a strategic, operational, and technical decision‑making function and associated processes to align ERP platform towers with organizational priorities and risk appetite.
Function as the single point of ERP platforms contact for all governance elements.
Ability to devise, develop, and execute an effective ERP platforms risk and controls framework, collaborating with internal audit and meeting requirements.
Experience planning, managing, and reporting on the execution of platform sourcing, vendor management, platform upgrades, critical platform SLAs, and service execution, applying recommendations for corrective and preventive action and reducing risk exposure.
Salary Salary range: $162,000 to $228,000 per year. The range considers a variety of factors. Actual offers may vary. Other compensation may include medical, retirement, and additional incentives.
Get notified about new Platform Director jobs in Orlando, FL.
#J-18808-Ljbffr