Cloudflare
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Partner Service Delivery Manager
role at
Cloudflare
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
About The Role In this specialized role, you’ll focus on service delivery success for partnerships with key GSI partners in the Americas. There is nothing more important to us than our customers’ success, which is why we aim to provide them with a white‑glove experience in implementing and deploying our solutions. Our service delivery partners—consultancy partners, regional system integrators, global system integrators, and managed service providers—are a crucial part of this success. Our team’s role is to collaborate with the best partners worldwide, who are experts in delivering, implementing, migrating, and managing our solutions. Partner Service Delivery Managers play a key role in onboarding service partners, ensuring they are successful and receive necessary support, as well as hand‑holding them through launching new service offerings in the market.
Key Responsibilities
Collaborate with service delivery partners to develop and execute joint business/technical plans that align with Cloudflare’s strategic objectives.
Lead the onboarding process for new service partners and provide continual support to ensure their proficiency with Cloudflare solutions.
Regularly engage in strategic and roadmap planning discussions with key stakeholders at partners.
Consistently engage with internal departments such as partner enablement, product team, field sales, partner solutions engineers, Cloudflare professional services team, and others to ensure both partner and customer success.
Develop, manage, and track key performance indicators to measure and improve the effectiveness of partnerships.
Provide governance and oversight on global projects, ensuring that deliverables are met on time and within scope.
Engage daily with partner technical teams, including technical delivery teams, to lead conversations effectively.
Own the service delivery partner ecosystem in the region, building partner capabilities in alignment with regional leaders.
Monitor and ensure the quality of service delivery by partners, addressing any issues and facilitating improvements as needed.
Requirements
Significant experience in a consulting environment, ideally within a GSI.
Deep understanding of enterprise IT architectures and how they integrate with broader business processes.
Proven track record of managing complex projects with multiple stakeholders.
Understanding of global compliance and data protection regulations.
Familiarity with multi‑cloud and hybrid cloud environments.
Demonstrated experience working with consultancy partners, regional system integrators, global system integrators, and/or managed service providers.
Strong focus on customer success, ensuring service delivery partners can provide high‑quality implementations and support to customers.
Ability to engage effectively with C‑suite executives and technical teams at partner organizations.
Strong analytical skills to develop, manage, and track key performance indicators.
Excellent communication and interpersonal skills, with the ability to lead strategic discussions and presentations.
Strong sense of ownership and accountability for the service delivery partner ecosystem in the region.
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.
Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use—it does not store client IP addresses and we comply with all privacy commitments.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Equal Employment Opportunity Statement Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign‑language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
Referral Program Referrals increase your chances of interviewing at Cloudflare by 2x.
Location Available in Austin, TX, Atlanta, GA, and Washington, DC.
Community Acknowledgment We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Partner Service Delivery Manager
role at
Cloudflare
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
About The Role In this specialized role, you’ll focus on service delivery success for partnerships with key GSI partners in the Americas. There is nothing more important to us than our customers’ success, which is why we aim to provide them with a white‑glove experience in implementing and deploying our solutions. Our service delivery partners—consultancy partners, regional system integrators, global system integrators, and managed service providers—are a crucial part of this success. Our team’s role is to collaborate with the best partners worldwide, who are experts in delivering, implementing, migrating, and managing our solutions. Partner Service Delivery Managers play a key role in onboarding service partners, ensuring they are successful and receive necessary support, as well as hand‑holding them through launching new service offerings in the market.
Key Responsibilities
Collaborate with service delivery partners to develop and execute joint business/technical plans that align with Cloudflare’s strategic objectives.
Lead the onboarding process for new service partners and provide continual support to ensure their proficiency with Cloudflare solutions.
Regularly engage in strategic and roadmap planning discussions with key stakeholders at partners.
Consistently engage with internal departments such as partner enablement, product team, field sales, partner solutions engineers, Cloudflare professional services team, and others to ensure both partner and customer success.
Develop, manage, and track key performance indicators to measure and improve the effectiveness of partnerships.
Provide governance and oversight on global projects, ensuring that deliverables are met on time and within scope.
Engage daily with partner technical teams, including technical delivery teams, to lead conversations effectively.
Own the service delivery partner ecosystem in the region, building partner capabilities in alignment with regional leaders.
Monitor and ensure the quality of service delivery by partners, addressing any issues and facilitating improvements as needed.
Requirements
Significant experience in a consulting environment, ideally within a GSI.
Deep understanding of enterprise IT architectures and how they integrate with broader business processes.
Proven track record of managing complex projects with multiple stakeholders.
Understanding of global compliance and data protection regulations.
Familiarity with multi‑cloud and hybrid cloud environments.
Demonstrated experience working with consultancy partners, regional system integrators, global system integrators, and/or managed service providers.
Strong focus on customer success, ensuring service delivery partners can provide high‑quality implementations and support to customers.
Ability to engage effectively with C‑suite executives and technical teams at partner organizations.
Strong analytical skills to develop, manage, and track key performance indicators.
Excellent communication and interpersonal skills, with the ability to lead strategic discussions and presentations.
Strong sense of ownership and accountability for the service delivery partner ecosystem in the region.
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.
Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use—it does not store client IP addresses and we comply with all privacy commitments.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Equal Employment Opportunity Statement Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign‑language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
Referral Program Referrals increase your chances of interviewing at Cloudflare by 2x.
Location Available in Austin, TX, Atlanta, GA, and Washington, DC.
Community Acknowledgment We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr