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Spry Methods, Inc.

ServiceNow Developer, Mid

Spry Methods, Inc., Washington, District of Columbia, us, 20022

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ServiceNow Developer, Mid

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Spry Methods, Inc.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Position Overview Spry Methods is seeking a motivated ServiceNow Developer to join our IT team and contribute to the design, development, and implementation of ServiceNow solutions that support our business operations. This role offers an excellent opportunity for a junior to mid-level developer to grow their ServiceNow expertise while working on diverse projects and learning from senior team members. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.

Position Responsibilities

Work under the guidance of senior developers and collaborate with business stakeholders to configure and customize the ServiceNow platform.

Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items.

Assist with system integrations between ServiceNow and other applications using REST, SOAP, and integration tools.

Write and maintain clear, well‑documented code following established development standards.

Participate in requirement gathering, unit testing, and user acceptance testing.

Troubleshoot and resolve technical issues within the ServiceNow platform with guidance from senior team members.

Participate in code reviews and incorporate feedback.

Assist with platform upgrades, testing, release management, and update set handling.

Create and update technical documentation for configuration and customization work.

Stay current with ServiceNow platform updates and participate in training opportunities.

Support production incidents, service requests, and change management activities.

Support Agile development for feature and platform delivery.

Minimum Requirements

Education and Experience

Public Trust.

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.

Minimum 1–4 years of hands‑on ServiceNow development experience.

Experience with at least two full‑lifecycle ServiceNow implementations (design through O&M).

Experience with at least one ServiceNow module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others).

Practical experience with ServiceNow development tools and scripting.

Required Skills and Competencies

Working knowledge of JavaScript and ability to write functional scripts.

Understanding of ServiceNow platform basics including tables, forms, lists, and UI configuration.

Experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows.

Basic understanding of web technologies: HTML, CSS, XML, and JSON.

Familiarity with REST and SOAP APIs and basic integration concepts.

Basic understanding of ITIL processes (Incident, Problem, Change, Service Request).

Fundamental database concepts and querying capabilities.

Ability to follow technical documentation and coding standards.

Strong willingness to learn and develop new technical skills.

Good analytical and problem‑solving abilities.

Effective communication skills.

Team player who collaborates well with others.

Ability to manage time effectively and meet deadlines.

Attention to detail and commitment to quality work.

Customer service mindset with focus on user experience.

Adaptability and openness to feedback and coaching.

Self‑motivated and able to work with moderate supervision.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD) or working toward certification.

Exposure to Service Portal or UI Builder development.

Experience with Flow Designer.

Familiarity with SNOW reporting and dashboards.

Experience with SNOW update sets and source control concepts.

Understanding of SNOW Integration Hub basics.

Basic knowledge of Agile/Scrum development methodologies.

Basic project coordination or task management experience.

Experience with ticketing or workflow systems.

Demonstrated ability to learn technical concepts quickly.

Participation in ServiceNow community forums or user groups.

Training or documentation creation experience.

Basic understanding of business process analysis.

Problem management and troubleshooting experience.

Seniority Level Not Applicable

Employment Type Full‑time

Job Function Engineering and Information Technology

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