AutoNation
The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of the Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.
Day-to-Day Responsibilities
Setting a clear vision and goals for the Service Department to achieve targeted performance.
Driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld.
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes.
Attracting, developing and retaining the very best talent for the store.
Creating an exceptional customer experience to drive customer loyalty.
Ensuring the Service area is retail-ready with proper displays, point‑of‑purchase information and visible competitive pricing for maintenance products.
Managing the business in accordance with AutoNation and manufacturer requirements and processes.
Analyzing the business to determine shortfalls and developing action plans to improve performance.
Driving the business through a high level of involvement in the day-to-day operations.
Success Measures
The performance of a Service Director/Manager is measured by achieving targeted sales and profit.
Targeted expense management.
Targeted associate retention.
Targeted Customer Satisfaction Index.
Requirements
High school diploma or equivalent.
Service and/or Parts Management experience.
Ability to set and achieve targeted goals.
Proven ability to attract, develop and retain great talent.
Strong financial and business acumen with ability to drive revenue and profitability.
Demonstrated communication and interpersonal skills.
Organization and follow‑up skills.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
Career Growth Opportunities
Market Customer Director.
Other corporate or regional support roles.
Benefits and Perks
Competitive compensation and 401(k) matching.
Healthy work‑life balance with health, dental, vision insurance and maternity benefits.
Associate purchase and discount programs for vehicles, services, parts, collision, accessories and AutoGear.
Access to amazing deals and discounts through YouDecide.
Participation in the DRVPNK mission to raise and donate millions to cancer research and treatment.
AutoNation is one of the largest automotive retailers in the United States. We offer innovative products, exceptional services and comprehensive solutions, empowering our customers to make the best decisions for their needs. Through our network of dealerships and the DRV PNK program, we have raised over $40 million for cancer‑related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers and communities. AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
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Day-to-Day Responsibilities
Setting a clear vision and goals for the Service Department to achieve targeted performance.
Driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld.
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes.
Attracting, developing and retaining the very best talent for the store.
Creating an exceptional customer experience to drive customer loyalty.
Ensuring the Service area is retail-ready with proper displays, point‑of‑purchase information and visible competitive pricing for maintenance products.
Managing the business in accordance with AutoNation and manufacturer requirements and processes.
Analyzing the business to determine shortfalls and developing action plans to improve performance.
Driving the business through a high level of involvement in the day-to-day operations.
Success Measures
The performance of a Service Director/Manager is measured by achieving targeted sales and profit.
Targeted expense management.
Targeted associate retention.
Targeted Customer Satisfaction Index.
Requirements
High school diploma or equivalent.
Service and/or Parts Management experience.
Ability to set and achieve targeted goals.
Proven ability to attract, develop and retain great talent.
Strong financial and business acumen with ability to drive revenue and profitability.
Demonstrated communication and interpersonal skills.
Organization and follow‑up skills.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
Career Growth Opportunities
Market Customer Director.
Other corporate or regional support roles.
Benefits and Perks
Competitive compensation and 401(k) matching.
Healthy work‑life balance with health, dental, vision insurance and maternity benefits.
Associate purchase and discount programs for vehicles, services, parts, collision, accessories and AutoGear.
Access to amazing deals and discounts through YouDecide.
Participation in the DRVPNK mission to raise and donate millions to cancer research and treatment.
AutoNation is one of the largest automotive retailers in the United States. We offer innovative products, exceptional services and comprehensive solutions, empowering our customers to make the best decisions for their needs. Through our network of dealerships and the DRV PNK program, we have raised over $40 million for cancer‑related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers and communities. AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
#J-18808-Ljbffr