Humana
Technology Implementation Lead – Pharmacy Growth & Client Integration
Humana, Washington, District of Columbia, us, 20022
Technology Implementation Lead – Pharmacy Growth & Client Integration
Humana – District of Columbia, United States
Base pay range:
$106,900 – $147,000 per year
Become a part of our caring community and help us put health first.
The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.
About CenterWell Pharmacy CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award‑winning operations, we are seeking a Technology Implementation Lead – a hands‑on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.
Role Overview The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects, product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.
This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.
What You’ll Do
Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post‑go‑live optimization
Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals
Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high‑quality integrations
Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders
Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end‑to‑end testing
Ensure delivery against commitments; monitor progress, proactively address risks, and elevate issues with clear options and impacts
Champion best practices in security, compliance, and healthcare data standards
Translate client feedback into product insights to improve repeatability, configurability, and time‑to‑value
Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client‑facing guides
Collaboration and Influence
Partner closely with solution architects to validate feasibility, scope, and sequencing
Work with technical product owners to align client requirements with current capabilities and roadmap
Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support
Engage compliance and privacy stakeholders early to mitigate regulatory risk
Collaborate with sales and business development on pre‑sales technical discussions, RFP responses, and scoping
Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions
Key Success Metrics
Time‑to‑launch from signed agreement to first shipment
Integration cycle time (from discovery to production cutover)
Go‑live quality index (defect escape rate and post‑launch incident volume)Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)
Delivery predictability (on‑time milestones, variance to plan)
Compliance outcomes (audit readiness, zero high‑severity compliance findings)
Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)
Revenue enablement and cost‑to‑serve improvement tied to implementations
Requirements
Proven experience leading technical integrations for healthcare or pharmacy clients, with strong understanding of operational workflows and business drivers
Sales‑oriented, client‑facing acumen; comfortable engaging senior stakeholders and representing technology in solution discussions and RFPs
Hands‑on familiarity with API integrations, EDI, data mapping, and system connectivity across healthcare data standards
Deep understanding of pharmacy operations, PBM models, benefits coordination, prior authorization workflows, and specialty care dynamics
Exceptional project management skills; able to build clear technical implementation plans, manage cross‑functional teams, and drive accountability
Ability to thrive in a fast‑paced environment; balances strategic thinking with tactical execution and can simplify complexity
Excellent communication and relationship‑building skills; creates clarity, earns trust, and drives decisions
Additional Information Work‑At‑Home Requirements:
Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25 Mbps download × 10 Mbps upload is required.
Satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Benefits include medical, dental, and vision coverage; a 401(k) retirement savings plan; paid time off; short‑term and long‑term disability; life insurance; and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and advance individuals with disability or protected veteran status.
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Base pay range:
$106,900 – $147,000 per year
Become a part of our caring community and help us put health first.
The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.
About CenterWell Pharmacy CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award‑winning operations, we are seeking a Technology Implementation Lead – a hands‑on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.
Role Overview The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects, product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.
This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.
What You’ll Do
Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post‑go‑live optimization
Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals
Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high‑quality integrations
Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders
Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end‑to‑end testing
Ensure delivery against commitments; monitor progress, proactively address risks, and elevate issues with clear options and impacts
Champion best practices in security, compliance, and healthcare data standards
Translate client feedback into product insights to improve repeatability, configurability, and time‑to‑value
Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client‑facing guides
Collaboration and Influence
Partner closely with solution architects to validate feasibility, scope, and sequencing
Work with technical product owners to align client requirements with current capabilities and roadmap
Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support
Engage compliance and privacy stakeholders early to mitigate regulatory risk
Collaborate with sales and business development on pre‑sales technical discussions, RFP responses, and scoping
Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions
Key Success Metrics
Time‑to‑launch from signed agreement to first shipment
Integration cycle time (from discovery to production cutover)
Go‑live quality index (defect escape rate and post‑launch incident volume)Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)
Delivery predictability (on‑time milestones, variance to plan)
Compliance outcomes (audit readiness, zero high‑severity compliance findings)
Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)
Revenue enablement and cost‑to‑serve improvement tied to implementations
Requirements
Proven experience leading technical integrations for healthcare or pharmacy clients, with strong understanding of operational workflows and business drivers
Sales‑oriented, client‑facing acumen; comfortable engaging senior stakeholders and representing technology in solution discussions and RFPs
Hands‑on familiarity with API integrations, EDI, data mapping, and system connectivity across healthcare data standards
Deep understanding of pharmacy operations, PBM models, benefits coordination, prior authorization workflows, and specialty care dynamics
Exceptional project management skills; able to build clear technical implementation plans, manage cross‑functional teams, and drive accountability
Ability to thrive in a fast‑paced environment; balances strategic thinking with tactical execution and can simplify complexity
Excellent communication and relationship‑building skills; creates clarity, earns trust, and drives decisions
Additional Information Work‑At‑Home Requirements:
Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25 Mbps download × 10 Mbps upload is required.
Satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Benefits include medical, dental, and vision coverage; a 401(k) retirement savings plan; paid time off; short‑term and long‑term disability; life insurance; and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and advance individuals with disability or protected veteran status.
#J-18808-Ljbffr