Schindler Group
Sales Account Manager EI
Location: Washington, DC (NOVA), DC, United States
Job ID: 85538
We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, contributing to making places more accessible, inclusive, and sustainable.
Your Main Responsibilities As an Existing Installation (EI) Sales Account Manager you will cultivate relationships with customers to drive sales for elevator and escalator services—including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between customers and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.
Essential Functions
Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions.
Communicate effectively with customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
Collaborate daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrating the value.
Negotiation & Strategy: Negotiate contract terms favorable to the company while delivering on customer requirements. Develop and implement sales strategies aligned with internal product strategies and competitive market conditions with minimal supervision.
Documentation & Compliance: Prepare estimates and proposals, maintain accurate customer records in accordance with procedures, and ensure compliance with established policies and procedures.
What You Bring
Bachelor's Degree
2 years B2B sales experience in the elevator or related industry
5–10 years of Customer Account Management experience, proficient in building and managing client relationships and handling challenging inquiries.
5–10 years of Negotiation & Strategy experience, able to negotiate contract terms and develop sales strategies that align with customers’ needs and Schindler values.
5–10 years of Sales & Closing skills, proficient in closing deals and securing agreements.
Effective communication skills with customers and internal stakeholders.
Leadership experience, guiding and supporting junior sales account managers.
Proficiency in Microsoft Office applications and presentation skills.
Strong negotiation, objection handling, and closing skills with a proven sales track record.
Excellent time‑management, organizational, and problem‑solving abilities.
Motivated, resilient, and customer‑focused mindset aligned with Schindler’s values.
Experience with SAP and a results‑driven mindset.
Ability to handle a mix of office and fieldwork, with flexibility for travel.
What’s in it for you?
Fully vested 401k match up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
3 weeks vacation (increases with tenure), 7 sick days, 3 floating holidays and 8 company observed holidays.
Tuition Reimbursement – Eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.
We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as we shape sustainable cities today and tomorrow.
Core Values
Safety: Uphold the highest safety standards for all.
Integrity and Trust: Foster honest, ethical relationships.
Create Value for the Customer: Deliver innovative, reliable solutions.
Quality: Ensure excellence in every product and service.
Commitment to People Development: Nurture our people, they are the heart of our success.
Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability, or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute an offer from a Recruitment Agency.
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Job ID: 85538
We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, contributing to making places more accessible, inclusive, and sustainable.
Your Main Responsibilities As an Existing Installation (EI) Sales Account Manager you will cultivate relationships with customers to drive sales for elevator and escalator services—including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between customers and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.
Essential Functions
Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions.
Communicate effectively with customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
Collaborate daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrating the value.
Negotiation & Strategy: Negotiate contract terms favorable to the company while delivering on customer requirements. Develop and implement sales strategies aligned with internal product strategies and competitive market conditions with minimal supervision.
Documentation & Compliance: Prepare estimates and proposals, maintain accurate customer records in accordance with procedures, and ensure compliance with established policies and procedures.
What You Bring
Bachelor's Degree
2 years B2B sales experience in the elevator or related industry
5–10 years of Customer Account Management experience, proficient in building and managing client relationships and handling challenging inquiries.
5–10 years of Negotiation & Strategy experience, able to negotiate contract terms and develop sales strategies that align with customers’ needs and Schindler values.
5–10 years of Sales & Closing skills, proficient in closing deals and securing agreements.
Effective communication skills with customers and internal stakeholders.
Leadership experience, guiding and supporting junior sales account managers.
Proficiency in Microsoft Office applications and presentation skills.
Strong negotiation, objection handling, and closing skills with a proven sales track record.
Excellent time‑management, organizational, and problem‑solving abilities.
Motivated, resilient, and customer‑focused mindset aligned with Schindler’s values.
Experience with SAP and a results‑driven mindset.
Ability to handle a mix of office and fieldwork, with flexibility for travel.
What’s in it for you?
Fully vested 401k match up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
3 weeks vacation (increases with tenure), 7 sick days, 3 floating holidays and 8 company observed holidays.
Tuition Reimbursement – Eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.
We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as we shape sustainable cities today and tomorrow.
Core Values
Safety: Uphold the highest safety standards for all.
Integrity and Trust: Foster honest, ethical relationships.
Create Value for the Customer: Deliver innovative, reliable solutions.
Quality: Ensure excellence in every product and service.
Commitment to People Development: Nurture our people, they are the heart of our success.
Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability, or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute an offer from a Recruitment Agency.
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