Genesys Cloud Services, Inc.
AI and Experience Orchestration Director
Genesys Cloud Services, Inc., Menlo Park, California, United States, 94029
## AI and Experience Orchestration Director**Job Summary:**
The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.* Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders* Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams* Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting* Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives* Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives* Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team* Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration* Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities* Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services* Ad-hoc duties as required by management* Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills* 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains* Experience with AI-powered customer experience and conversational AI solutions* Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes* Ability to create effective territory and account strategies that support growth objectives* Strong critical thinking, problem solving, and communication skills* Effective presentation skills with the ability to serve as a compelling subject matter expert* Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.* Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders* Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams* Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting* Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives* Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives* Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team* Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration* Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities* Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services* Ad-hoc duties as required by management* Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills* 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains* Experience with AI-powered customer experience and conversational AI solutions* Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes* Ability to create effective territory and account strategies that support growth objectives* Strong critical thinking, problem solving, and communication skills* Effective presentation skills with the ability to serve as a compelling subject matter expert* Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr