CVS Health
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandise
Stock shelves
Support the planning, execution, display, sign and inventory of weekly, promotional, and seasonal merchandise
Support the planning and execution of off-shelf merchandise displays and maintenance
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education High School Diploma or Equivalent Preferred but Not Required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $17.00 - $26.00
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We anticipate the application window for this opening will close on: 03/06/2026.
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Essential Functions
Management
Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandise
Stock shelves
Support the planning, execution, display, sign and inventory of weekly, promotional, and seasonal merchandise
Support the planning and execution of off-shelf merchandise displays and maintenance
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education High School Diploma or Equivalent Preferred but Not Required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $17.00 - $26.00
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We anticipate the application window for this opening will close on: 03/06/2026.
#J-18808-Ljbffr