Hub Group
Quality and Process Lead – Hub Group
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Quality and Process Lead
role at
Hub Group .
Job Description The Quality and Process Lead position is part of the Quality and Process team responsible for providing value‑added service to our customers and supporting local terminal operation through training and auditing, including but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Duties & Responsibilities
Maintain established company quality standards
Ensure compliance with our clients’ standard operations processes are being followed
Review standard processes, procedures, and systems to ensure continuous improvement
Updating client smoke reports
Reporting damage claims to team and the claims department
Inventory system support
Identify and review changes needed in Client SOP's
SOP Tracking
Assist with new location roll outs and integrations
Back up to our parts ordering process
Back up to our monthly GRI, Turn evaluations, and audits
Tracking of the final mile audits performed
Work effectively as a team member with other members of management and human resources
Report daily to field location when not traveling
Ability to travel over 50% of the time
Other duties and tasks as assigned
Requirements
High school diploma or GED required; college degree in business or equivalent work experience preferred
Ability to carry out assigned task to completion and meet deadlines
Prior logistics, inventory, and/or operations experience preferred; 3PL home delivery experience a plus
Strong working knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Excellent verbal, written, and communication skills required
Must be a self‑starter and able to multi‑task in a fast‑paced work environment with minimal direct supervision
Working knowledge of company policies, practices, and customer‑related matters as well as home appliance knowledge helpful
Extensive travel to locations and start‑ups required
Beware of Fraud!
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Location: Columbus, Ohio Metropolitan Area Salary: $98,000.00–$137,000.00
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Quality and Process Lead
role at
Hub Group .
Job Description The Quality and Process Lead position is part of the Quality and Process team responsible for providing value‑added service to our customers and supporting local terminal operation through training and auditing, including but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Duties & Responsibilities
Maintain established company quality standards
Ensure compliance with our clients’ standard operations processes are being followed
Review standard processes, procedures, and systems to ensure continuous improvement
Updating client smoke reports
Reporting damage claims to team and the claims department
Inventory system support
Identify and review changes needed in Client SOP's
SOP Tracking
Assist with new location roll outs and integrations
Back up to our parts ordering process
Back up to our monthly GRI, Turn evaluations, and audits
Tracking of the final mile audits performed
Work effectively as a team member with other members of management and human resources
Report daily to field location when not traveling
Ability to travel over 50% of the time
Other duties and tasks as assigned
Requirements
High school diploma or GED required; college degree in business or equivalent work experience preferred
Ability to carry out assigned task to completion and meet deadlines
Prior logistics, inventory, and/or operations experience preferred; 3PL home delivery experience a plus
Strong working knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Excellent verbal, written, and communication skills required
Must be a self‑starter and able to multi‑task in a fast‑paced work environment with minimal direct supervision
Working knowledge of company policies, practices, and customer‑related matters as well as home appliance knowledge helpful
Extensive travel to locations and start‑ups required
Beware of Fraud!
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Location: Columbus, Ohio Metropolitan Area Salary: $98,000.00–$137,000.00
#J-18808-Ljbffr