B. F. Saul Company Hospitality Group
Front Desk Supervisor - Courtyard by Marriott Tysons
B. F. Saul Company Hospitality Group, Mc Lean, Virginia, us, 22107
Front Desk Supervisor – Courtyard by Marriott Tysons
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Front Desk Supervisor
role at
B. F. Saul Company Hospitality Group . B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has operated a portfolio of more than 20 business class hotels with top brand partners for over 130 years.
At the Courtyard by Marriott Tysons McLean, we are looking for talented individuals with a passion for hospitality to join our dedicated team. Our culture reflects our greatest asset: our team members. We offer unlimited career opportunities, job enrichment, a supportive working environment, and benefits such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement and more.
This position is responsible for ensuring outstanding guest service and efficient front‑desk operations. Using leadership skills, you will drive revenue, maximize profit and ensure quality while effectively managing staff to meet guest satisfaction, positive team‑member relations and overall financial results.
Responsibilities
Guest Service : Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery. Train and model appropriate guest service standards, hold staff accountable for anticipating needs and exceeding expectations, and achieve revenue goals by delivering creative service programs.
Financial Results & Cost Control : Support management of expenses to maximize hotel profitability, implement cost‑saving measures, maintain company assets within budget guidelines, and advise on front‑desk operational changes to maximize revenue and occupancy.
People Management & Training : Evaluate staff performance, provide corrective action, motivate staff with goals and feedback, recognize achievements, identify training needs, and promote a collaborative professional work environment.
Self/Workload Management : Attend daily, weekly, monthly meetings, support front‑desk initiatives, demonstrate high attention to detail, strong communication, leadership ability, organization, and problem‑solving skills while adhering to SOPs.
Safety/Risk Management : Conduct routine inspections, maintain standards per company and regulatory requirements, ensure clean and safe work environment and follow procedures for incidents.
Qualifications
Education : High school diploma or GED required; college degree or equivalent experience preferred.
Experience : 2+ years in customer service and 1+ year supervisory/management experience; detail oriented, strong communicator, problem‑solver, multiple‑priority management in fast‑paced environments, clear written and verbal communication.
Physical : Ability to lift, push and pull up to 75 pounds on an occasional basis.
Driver’s License : Valid driver’s license to assist in driving the hotel shuttle.
Salary : $21 – $21 an hour.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals, including veterans and people with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Details
Seniority Level : Mid‑Senior level
Employment Type : Full‑time
Job Function : Management and Manufacturing (Hospitality)
Referrals increase your chances of interviewing at B. F. Saul Company Hospitality Group by 2x.
Get notified about new Front Desk Supervisor jobs in
McLean, VA .
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Front Desk Supervisor
role at
B. F. Saul Company Hospitality Group . B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has operated a portfolio of more than 20 business class hotels with top brand partners for over 130 years.
At the Courtyard by Marriott Tysons McLean, we are looking for talented individuals with a passion for hospitality to join our dedicated team. Our culture reflects our greatest asset: our team members. We offer unlimited career opportunities, job enrichment, a supportive working environment, and benefits such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement and more.
This position is responsible for ensuring outstanding guest service and efficient front‑desk operations. Using leadership skills, you will drive revenue, maximize profit and ensure quality while effectively managing staff to meet guest satisfaction, positive team‑member relations and overall financial results.
Responsibilities
Guest Service : Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery. Train and model appropriate guest service standards, hold staff accountable for anticipating needs and exceeding expectations, and achieve revenue goals by delivering creative service programs.
Financial Results & Cost Control : Support management of expenses to maximize hotel profitability, implement cost‑saving measures, maintain company assets within budget guidelines, and advise on front‑desk operational changes to maximize revenue and occupancy.
People Management & Training : Evaluate staff performance, provide corrective action, motivate staff with goals and feedback, recognize achievements, identify training needs, and promote a collaborative professional work environment.
Self/Workload Management : Attend daily, weekly, monthly meetings, support front‑desk initiatives, demonstrate high attention to detail, strong communication, leadership ability, organization, and problem‑solving skills while adhering to SOPs.
Safety/Risk Management : Conduct routine inspections, maintain standards per company and regulatory requirements, ensure clean and safe work environment and follow procedures for incidents.
Qualifications
Education : High school diploma or GED required; college degree or equivalent experience preferred.
Experience : 2+ years in customer service and 1+ year supervisory/management experience; detail oriented, strong communicator, problem‑solver, multiple‑priority management in fast‑paced environments, clear written and verbal communication.
Physical : Ability to lift, push and pull up to 75 pounds on an occasional basis.
Driver’s License : Valid driver’s license to assist in driving the hotel shuttle.
Salary : $21 – $21 an hour.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals, including veterans and people with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Details
Seniority Level : Mid‑Senior level
Employment Type : Full‑time
Job Function : Management and Manufacturing (Hospitality)
Referrals increase your chances of interviewing at B. F. Saul Company Hospitality Group by 2x.
Get notified about new Front Desk Supervisor jobs in
McLean, VA .
#J-18808-Ljbffr