Rainier Recruiting
Base Pay Range
$175,000.00/yr - $250,000.00/yr
Overview This role is an opportunity to own and grow a portfolio of high-value SaaS customers at a fast‑scaling, AI‑first go‑to‑market technology company. You’ll be responsible for driving customer satisfaction, retention, and expansion across some of the company’s largest and most strategic accounts. Acting as a trusted advisor to revenue leaders, you’ll help customers maximize the value of a modern GTM platform while identifying opportunities to expand usage and drive incremental revenue.
This is an Account Manager role that blends relationship management, data‑driven performance analysis, and strategic upselling. The ideal candidate is comfortable operating in a high‑growth, early‑stage environment, enjoys working closely with customers, and is motivated by owning net revenue retention outcomes.
Compensation
OTE:
$175K – $250K (uncapped commission)
Base + Variable:
Competitive split based on experience
Benefits:
Comprehensive benefits offering
Visa sponsorship:
Not available (case‑by‑case exceptions only)
What You’ll Do
Own a book of business post‑onboarding and serve as the primary point of contact for key customer accounts.
Drive Net Revenue Retention through renewals, upsells, cross‑sells, and proactive churn mitigation.
Manage the full renewal cycle, including commercial negotiations and contract execution.
Identify and execute expansion opportunities tied to customer adoption, usage growth, and additional platform capabilities.
Lead monthly performance reviews and quarterly business reviews (QBRs) with customer stakeholders and decision‑makers.
Partner closely with Sales, Product, and Customer Success to ensure customers achieve clear, measurable ROI.
Analyze account health, usage trends, and performance metrics to identify risks and opportunities.
Maintain accurate forecasting, account plans, and CRM documentation.
Share customer insights internally to help refine playbooks, processes, and product direction.
Act as a strong customer advocate while balancing commercial priorities.
Key Qualifications
3–8 years of experience in Account Management, Customer Success (commercial), or related SaaS roles.
Proven track record carrying quota with responsibility for renewals and upsells.
B2B SaaS experience required; GTM, sales tech, marketing tech, or AI platform experience strongly preferred.
Experience running QBRs and managing strategic customer relationships.
Strong CRM, forecasting, and account planning skills.
Excellent written and verbal communication abilities.
About Rainier Recruiting Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract‑to‑hire, Full‑Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non‑biased talent and recruitment processes are foundational to the success of every organization that we partner with.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries IT Services and IT Consulting
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Overview This role is an opportunity to own and grow a portfolio of high-value SaaS customers at a fast‑scaling, AI‑first go‑to‑market technology company. You’ll be responsible for driving customer satisfaction, retention, and expansion across some of the company’s largest and most strategic accounts. Acting as a trusted advisor to revenue leaders, you’ll help customers maximize the value of a modern GTM platform while identifying opportunities to expand usage and drive incremental revenue.
This is an Account Manager role that blends relationship management, data‑driven performance analysis, and strategic upselling. The ideal candidate is comfortable operating in a high‑growth, early‑stage environment, enjoys working closely with customers, and is motivated by owning net revenue retention outcomes.
Compensation
OTE:
$175K – $250K (uncapped commission)
Base + Variable:
Competitive split based on experience
Benefits:
Comprehensive benefits offering
Visa sponsorship:
Not available (case‑by‑case exceptions only)
What You’ll Do
Own a book of business post‑onboarding and serve as the primary point of contact for key customer accounts.
Drive Net Revenue Retention through renewals, upsells, cross‑sells, and proactive churn mitigation.
Manage the full renewal cycle, including commercial negotiations and contract execution.
Identify and execute expansion opportunities tied to customer adoption, usage growth, and additional platform capabilities.
Lead monthly performance reviews and quarterly business reviews (QBRs) with customer stakeholders and decision‑makers.
Partner closely with Sales, Product, and Customer Success to ensure customers achieve clear, measurable ROI.
Analyze account health, usage trends, and performance metrics to identify risks and opportunities.
Maintain accurate forecasting, account plans, and CRM documentation.
Share customer insights internally to help refine playbooks, processes, and product direction.
Act as a strong customer advocate while balancing commercial priorities.
Key Qualifications
3–8 years of experience in Account Management, Customer Success (commercial), or related SaaS roles.
Proven track record carrying quota with responsibility for renewals and upsells.
B2B SaaS experience required; GTM, sales tech, marketing tech, or AI platform experience strongly preferred.
Experience running QBRs and managing strategic customer relationships.
Strong CRM, forecasting, and account planning skills.
Excellent written and verbal communication abilities.
About Rainier Recruiting Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract‑to‑hire, Full‑Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non‑biased talent and recruitment processes are foundational to the success of every organization that we partner with.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries IT Services and IT Consulting
#J-18808-Ljbffr