The Community Builders, Inc.
Resident Occupancy Specialist
The Community Builders, Inc., Chicago, Illinois, United States, 60290
Resident Specialist
The Community Builders Inc (TCB) is one of America’s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description The Resident Specialist is responsible for providing a superior level of customer service to residents, guests, and team members at the property site. This role includes showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community or Services Maintenance Manager for a variety of property‑related tasks. The Specialist will adhere to the company’s Mission Statement and ensure site compliance with all regulatory requirements.
Essential Functions
Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in‑person visits as needed.
Listen to resident requests, concerns, and comments; refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre‑qualify prospects in accordance with the company procedures and housing requirements.
Conduct service inspections with the Service Management team to ensure units are in move‑in condition.
Facilitate and attend community engagement activities with residents as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals and enter data into tracking system.
Other Responsibilities
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Conduct market surveys and shop competitive communities.
Perform general clerical duties: photocopying, faxing, mailing, and filing.
Sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office phones, parking, and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills, and Abilities
Excellent customer service verbal and written communication.
English language proficiency.
Typing speed at least 35 wpm.
Demonstrated ability to learn and operate office systems including telephone, copier, and computer.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Education & Experience
High school graduate or GED equivalent.
Customer service experience in property, hotel, retail, or sales: 1 year.
Experience and proficiency with Microsoft Office and industry software such as Yardi (a plus).
Benefits
Medical, dental, and vision insurance.
12 paid holidays & tenure‑based PTO accruals.
Employer contributions to Health Savings Accounts.
Company‑paid life & disability insurance.
403(b) retirement plan with company match.
Tax‑advantaged accounts, commuter parking, medical & dependent care FSA.
Hospital & critical illness insurance.
Confidential 24/7 Employee Assistance Program.
Seniority level: Entry level Employment type: Full‑time Job function: Health Care Provider Industries: Hospitals and Health Care
The Community Builders is an equal opportunity employer.
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Position Description The Resident Specialist is responsible for providing a superior level of customer service to residents, guests, and team members at the property site. This role includes showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community or Services Maintenance Manager for a variety of property‑related tasks. The Specialist will adhere to the company’s Mission Statement and ensure site compliance with all regulatory requirements.
Essential Functions
Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in‑person visits as needed.
Listen to resident requests, concerns, and comments; refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre‑qualify prospects in accordance with the company procedures and housing requirements.
Conduct service inspections with the Service Management team to ensure units are in move‑in condition.
Facilitate and attend community engagement activities with residents as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals and enter data into tracking system.
Other Responsibilities
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Conduct market surveys and shop competitive communities.
Perform general clerical duties: photocopying, faxing, mailing, and filing.
Sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office phones, parking, and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills, and Abilities
Excellent customer service verbal and written communication.
English language proficiency.
Typing speed at least 35 wpm.
Demonstrated ability to learn and operate office systems including telephone, copier, and computer.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Education & Experience
High school graduate or GED equivalent.
Customer service experience in property, hotel, retail, or sales: 1 year.
Experience and proficiency with Microsoft Office and industry software such as Yardi (a plus).
Benefits
Medical, dental, and vision insurance.
12 paid holidays & tenure‑based PTO accruals.
Employer contributions to Health Savings Accounts.
Company‑paid life & disability insurance.
403(b) retirement plan with company match.
Tax‑advantaged accounts, commuter parking, medical & dependent care FSA.
Hospital & critical illness insurance.
Confidential 24/7 Employee Assistance Program.
Seniority level: Entry level Employment type: Full‑time Job function: Health Care Provider Industries: Hospitals and Health Care
The Community Builders is an equal opportunity employer.
#J-18808-Ljbffr