KMM Technologies, Inc.
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Lead. Product Owner
role at
KMM Technologies, Inc.
Duration: 12 months (C2H) • Location: Reston, VA (Hybrid) • Rate: $80/hr
Job Description
Serves as an authority over Business Analysts and product teams to ensure clarity in strategic direction.
Brings in expertise to lead and manage project requirements and introduce new, beneficial tools and practices.
Focuses on managing the development of products to meet the needs of internal and external clients and helps to establish the business value for their development and implementation.
Provides business point of view and guidance on opportunities and risks to support clients.
Contact Center focused on CSM, ITSM modules from Healthcare background and develops and maintains Product Roadmap(s).
Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules.
Responsible for development of the product portfolio and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
Certified ServiceNow, Scrum Product Owner PO certifications required.
Qualifications
8 years in business analysis, business development, solutions development, system analysis, or technical design/development implementation.
OR 6 years as a Product Owner with deep in-knowledge of Agile processes and principles.
Bachelor's Degree in Product Management, Engineering, Information Technology or related field.
Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules.
Required healthcare experience.
Certified Scrum Product Owner PO certification.
Proficient in Agile methodologies, principles, and procedures.
Ability to use Product KPIs and business metrics to optimize the product.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Essential Functions
20%
Leads the development of the product portfolio and provides workable solutions to satisfy customer and market expectations in close collaboration with stakeholders, Product Owners, and scrum teams.
15%
Collaborates with management to identify and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
15%
Validates proposed solutions by performing market research to gain insights and inform; assists with pricing packages and structures.
10%
Communicates internally and externally, develops and maintains Product Roadmap(s).
10%
Manages Product Backlog(s) for the development teams by using product road mapping and backlog management tools.
10%
Works closely with testing managers to ensure product functionality is properly tested against business requirements; leads change control processes to reflect project priorities.
5%
Aids in the development process by attending product refinement, sprint planning, and sprint reviews.
5%
Coordinates and organizes workshops with product users using the discover and define approach; validates hypotheses and implements best solutions.
5%
Contributes to wider initiatives and activities that support and increase customer satisfaction.
5%
Conducts product training to partners, staff, and identifies need for individual/team training opportunities.
#J-18808-Ljbffr
Lead. Product Owner
role at
KMM Technologies, Inc.
Duration: 12 months (C2H) • Location: Reston, VA (Hybrid) • Rate: $80/hr
Job Description
Serves as an authority over Business Analysts and product teams to ensure clarity in strategic direction.
Brings in expertise to lead and manage project requirements and introduce new, beneficial tools and practices.
Focuses on managing the development of products to meet the needs of internal and external clients and helps to establish the business value for their development and implementation.
Provides business point of view and guidance on opportunities and risks to support clients.
Contact Center focused on CSM, ITSM modules from Healthcare background and develops and maintains Product Roadmap(s).
Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules.
Responsible for development of the product portfolio and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
Certified ServiceNow, Scrum Product Owner PO certifications required.
Qualifications
8 years in business analysis, business development, solutions development, system analysis, or technical design/development implementation.
OR 6 years as a Product Owner with deep in-knowledge of Agile processes and principles.
Bachelor's Degree in Product Management, Engineering, Information Technology or related field.
Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules.
Required healthcare experience.
Certified Scrum Product Owner PO certification.
Proficient in Agile methodologies, principles, and procedures.
Ability to use Product KPIs and business metrics to optimize the product.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Essential Functions
20%
Leads the development of the product portfolio and provides workable solutions to satisfy customer and market expectations in close collaboration with stakeholders, Product Owners, and scrum teams.
15%
Collaborates with management to identify and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
15%
Validates proposed solutions by performing market research to gain insights and inform; assists with pricing packages and structures.
10%
Communicates internally and externally, develops and maintains Product Roadmap(s).
10%
Manages Product Backlog(s) for the development teams by using product road mapping and backlog management tools.
10%
Works closely with testing managers to ensure product functionality is properly tested against business requirements; leads change control processes to reflect project priorities.
5%
Aids in the development process by attending product refinement, sprint planning, and sprint reviews.
5%
Coordinates and organizes workshops with product users using the discover and define approach; validates hypotheses and implements best solutions.
5%
Contributes to wider initiatives and activities that support and increase customer satisfaction.
5%
Conducts product training to partners, staff, and identifies need for individual/team training opportunities.
#J-18808-Ljbffr