Wipfli
A leading consulting firm in Chicago seeks a Service Desk Lead to manage day-to-day ticket queues and improve operational efficiency. The role involves mentoring team members, facilitating daily scrum meetings, and leading initiatives for better customer satisfaction. Ideal candidates have a bachelor’s degree, 3+ years in a relevant area, and relevant certifications. The position offers a competitive salary range of $60,000 to $81,000 and a range of benefits, including health and retirement plans.
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