Duly Healthcare
Overview
Epic Referrals Analyst III
Position Highlights
Full-Time; 40 Hours (Overtime as required)
Hours: Monday-Friday; 8:00-5:00pm;
Some travel to local medical offices for Technical Support
Full Time Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
This role supports the daily performance, maintenance, optimization, and troubleshooting of referrals workflows and ensures efficient data flow between departments and external systems. This role is ideal for professionals who: Excels in focused, detail-driven work that requires accuracy and deep technical knowledge and Thrive in roles where outcomes are driven by data, logic, and technical execution—not ambiguity.
Responsibilities
Serve as the primary analyst for Epic Referrals
Monitor, troubleshoot, and resolve support tickets related to referral workflows and system performance.
Configure and optimize Epic functionality to support efficient, compliant referral processes. Perform structured testing and validation for system changes, upgrades, and enhancement requests.
Partner with IT, Clinical Operations, and Revenue Cycle teams to align workflows and build long-term solutions.
Maintain clear, accurate documentation for build specs, user requirements, and training resources.
Monitor data accuracy, routing behavior, and system integration across sending and receiving entities.
Participate in root cause analysis and continuous improvement efforts related to Epic referral workflows.
Qualifications
Bachelor’s degree in Information Systems, Healthcare Administration, or related field required.
Referrals and Authorization Certification Required, Prelude and Cadence Epic modules preferred
Minimum of 2–3 years of Epic Referrals build experience required; Prelude, Real Time Eligibility, Cadence preferred.
Excellent attention to detail and documentation habits.
Ability to work independently while following defined processes and deadlines.
Experience in a healthcare system or ambulatory care environment a plus.
Familiarity with clinical and referral workflows preferred.
The compensation for this role includes a base pay range of $85K-$128K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Position Highlights
Full-Time; 40 Hours (Overtime as required)
Hours: Monday-Friday; 8:00-5:00pm;
Some travel to local medical offices for Technical Support
Full Time Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
This role supports the daily performance, maintenance, optimization, and troubleshooting of referrals workflows and ensures efficient data flow between departments and external systems. This role is ideal for professionals who: Excels in focused, detail-driven work that requires accuracy and deep technical knowledge and Thrive in roles where outcomes are driven by data, logic, and technical execution—not ambiguity.
Responsibilities
Serve as the primary analyst for Epic Referrals
Monitor, troubleshoot, and resolve support tickets related to referral workflows and system performance.
Configure and optimize Epic functionality to support efficient, compliant referral processes. Perform structured testing and validation for system changes, upgrades, and enhancement requests.
Partner with IT, Clinical Operations, and Revenue Cycle teams to align workflows and build long-term solutions.
Maintain clear, accurate documentation for build specs, user requirements, and training resources.
Monitor data accuracy, routing behavior, and system integration across sending and receiving entities.
Participate in root cause analysis and continuous improvement efforts related to Epic referral workflows.
Qualifications
Bachelor’s degree in Information Systems, Healthcare Administration, or related field required.
Referrals and Authorization Certification Required, Prelude and Cadence Epic modules preferred
Minimum of 2–3 years of Epic Referrals build experience required; Prelude, Real Time Eligibility, Cadence preferred.
Excellent attention to detail and documentation habits.
Ability to work independently while following defined processes and deadlines.
Experience in a healthcare system or ambulatory care environment a plus.
Familiarity with clinical and referral workflows preferred.
The compensation for this role includes a base pay range of $85K-$128K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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