ECI
Director, Technology Services
at
ECI
Overview ECI is a global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations. With more than 1,000 customers worldwide and over $3 trillion in assets under management, ECI delivers stability, security, and improved business performance.
The Opportunity The
Director, Technology Services
(DTS) will drive industry‑leading technology service delivery to all ECI clients within a specified geographical region. This remote position requires travel to NYC up to 2 weeks per quarter.
What You Will Do
Manage and continuously innovate service delivery methods ensuring high‑quality outputs and positive client experiences.
Improve client satisfaction (CSAT/NPS) through timely service responsiveness and proactive service processes.
Develop and present Operations Reviews covering key clients, successes, KPI utilization, CSAT, capacity, staffing, and innovation.
Formalize technical and operational quality, gather client requirements, and implement effective service delivery solutions.
Plan, execute, and document internal technology projects from concept to completion.
Develop governance frameworks to align technical initiatives with organizational priorities and compliance.
Evaluate emerging technologies and tools for adoption within the internal ecosystem.
Establish measurable outcomes for projects to demonstrate business impact.
Collaborate with product and engineering teams to standardize configurations, deployment procedures, and support models.
Continuously refine standards based on client feedback, metrics, and industry best practices.
Communicate strategies, progress, and outcomes to senior leadership and stakeholders.
Mentor team members on standards, project execution, and documentation.
Act as the client voice across Services organizations to ensure consistency and excellence.
Partner with the Client Success group, Managing Directors, and Sales to support growth and credibility.
Maintain relationships with key decision makers among strategic clients, fostering employee participation and technological evolution.
Collaborate on evaluating systems, processes, tools, KPIs, and dashboards for ServiceNow ticketing and service delivery improvement.
Who You Are
College/University degree in Technology or equivalent education and experience.
8+ years practical experience in IT services.
3+ years managing, leading, and motivating service teams of 20+ professionals.
Knowledge of mainstream ECI technologies, hosted and cloud‑based architectures.
Impeccable ethical standards and professional presence.
Self‑motivated, goal‑oriented, and professionally styled leader.
Exceptional interpersonal skills focused on rapport building, listening, and curiosity.
Proactive in proposing and debating ideas.
Entrepreneurial mindset for business efficiencies and opportunities.
Strategic relationship building across functions and with customers.
Ability to create long‑ and short‑term plans.
Strong technical fluency in IT systems and networking.
Proven ability to understand client needs.
Bonus Points
MSP or technology consulting experience.
Experience with financial services and/or trading environments.
Benefits Competitive compensation, health benefits from Day 1, unlimited PTO, and more.
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at
ECI
Overview ECI is a global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations. With more than 1,000 customers worldwide and over $3 trillion in assets under management, ECI delivers stability, security, and improved business performance.
The Opportunity The
Director, Technology Services
(DTS) will drive industry‑leading technology service delivery to all ECI clients within a specified geographical region. This remote position requires travel to NYC up to 2 weeks per quarter.
What You Will Do
Manage and continuously innovate service delivery methods ensuring high‑quality outputs and positive client experiences.
Improve client satisfaction (CSAT/NPS) through timely service responsiveness and proactive service processes.
Develop and present Operations Reviews covering key clients, successes, KPI utilization, CSAT, capacity, staffing, and innovation.
Formalize technical and operational quality, gather client requirements, and implement effective service delivery solutions.
Plan, execute, and document internal technology projects from concept to completion.
Develop governance frameworks to align technical initiatives with organizational priorities and compliance.
Evaluate emerging technologies and tools for adoption within the internal ecosystem.
Establish measurable outcomes for projects to demonstrate business impact.
Collaborate with product and engineering teams to standardize configurations, deployment procedures, and support models.
Continuously refine standards based on client feedback, metrics, and industry best practices.
Communicate strategies, progress, and outcomes to senior leadership and stakeholders.
Mentor team members on standards, project execution, and documentation.
Act as the client voice across Services organizations to ensure consistency and excellence.
Partner with the Client Success group, Managing Directors, and Sales to support growth and credibility.
Maintain relationships with key decision makers among strategic clients, fostering employee participation and technological evolution.
Collaborate on evaluating systems, processes, tools, KPIs, and dashboards for ServiceNow ticketing and service delivery improvement.
Who You Are
College/University degree in Technology or equivalent education and experience.
8+ years practical experience in IT services.
3+ years managing, leading, and motivating service teams of 20+ professionals.
Knowledge of mainstream ECI technologies, hosted and cloud‑based architectures.
Impeccable ethical standards and professional presence.
Self‑motivated, goal‑oriented, and professionally styled leader.
Exceptional interpersonal skills focused on rapport building, listening, and curiosity.
Proactive in proposing and debating ideas.
Entrepreneurial mindset for business efficiencies and opportunities.
Strategic relationship building across functions and with customers.
Ability to create long‑ and short‑term plans.
Strong technical fluency in IT systems and networking.
Proven ability to understand client needs.
Bonus Points
MSP or technology consulting experience.
Experience with financial services and/or trading environments.
Benefits Competitive compensation, health benefits from Day 1, unlimited PTO, and more.
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