Stripe
Principal Customer Success Manager, Enterprise
Stripe, San Francisco, California, United States, 94199
Principal Customer Success Manager, Enterprise
Join Stripe as a Principal Customer Success Manager, overseeing the post‑sales lifecycle for our largest enterprise customers and driving adoption, retention, and expansion.
About Stripe
Stripe powers payments for millions of businesses worldwide, helping them accept payments, grow revenue, and launch new products. Our mission is to increase the GDP of the internet.
Responsibilities
Partner closely with account executives and technical account managers to support post‑sale engagements focused on optimizing, retaining, and growing enterprise customers.
Manage a book of customers and drive overall account health, including performance, product adoption, usage velocity, renewals, growth, referrals, and satisfaction.
Serve as a trusted advisor, delivering payment performance insights and industry knowledge.
Perform business reviews to align on priorities, review metrics, share product roadmap, and guide customers to maximize value.
Advocate for customers inside Stripe, feeding feedback to Product, Engineering, Support, Marketing and Sales.
Identify and surface expansion opportunities to ensure customer success.
Minimum Requirements
10+ years in a client‑facing role managing enterprise relationships with large, complex, technical organizations.
Strong business sense and deep understanding of clients’ strategic drivers.
Proven ability to lead technical conversations and persuade stakeholders.
Strong analytical and organizational skills.
Excellent executive presence and presentation skills.
History of success in consulting, pre‑sales, technical account management, or equivalent.
Track record of achieving targets and managing large, complex projects.
Experience handling difficult customers with successful resolutions.
Self‑motivation to tackle initiatives independently.
Ability to navigate data and people to find answers.
Capacity to collaborate with internal and external stakeholders.
Motivation to thrive in a fast‑growth environment.
In‑office Expectations Stripe requires office‑based work of at least 50% of time in a given month, with higher percentages for certain locations.
Pay and Benefits The annual U.S. base salary range is $220,300 – $330,500, plus OTE for sales roles. Benefits include equity, bonus, 401(k), medical, dental, vision, and wellness stipends.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Software Development, Financial Services, Technology, Information and Internet
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About Stripe
Stripe powers payments for millions of businesses worldwide, helping them accept payments, grow revenue, and launch new products. Our mission is to increase the GDP of the internet.
Responsibilities
Partner closely with account executives and technical account managers to support post‑sale engagements focused on optimizing, retaining, and growing enterprise customers.
Manage a book of customers and drive overall account health, including performance, product adoption, usage velocity, renewals, growth, referrals, and satisfaction.
Serve as a trusted advisor, delivering payment performance insights and industry knowledge.
Perform business reviews to align on priorities, review metrics, share product roadmap, and guide customers to maximize value.
Advocate for customers inside Stripe, feeding feedback to Product, Engineering, Support, Marketing and Sales.
Identify and surface expansion opportunities to ensure customer success.
Minimum Requirements
10+ years in a client‑facing role managing enterprise relationships with large, complex, technical organizations.
Strong business sense and deep understanding of clients’ strategic drivers.
Proven ability to lead technical conversations and persuade stakeholders.
Strong analytical and organizational skills.
Excellent executive presence and presentation skills.
History of success in consulting, pre‑sales, technical account management, or equivalent.
Track record of achieving targets and managing large, complex projects.
Experience handling difficult customers with successful resolutions.
Self‑motivation to tackle initiatives independently.
Ability to navigate data and people to find answers.
Capacity to collaborate with internal and external stakeholders.
Motivation to thrive in a fast‑growth environment.
In‑office Expectations Stripe requires office‑based work of at least 50% of time in a given month, with higher percentages for certain locations.
Pay and Benefits The annual U.S. base salary range is $220,300 – $330,500, plus OTE for sales roles. Benefits include equity, bonus, 401(k), medical, dental, vision, and wellness stipends.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Software Development, Financial Services, Technology, Information and Internet
#J-18808-Ljbffr