ID.me
Customer Success Manager
We’re hiring at ID.me! Managing passwords has always been a challenge and as the internet becomes less secure, that challenge only grows. Now, with AI accelerating both the risks and complexity, the need for trusted digital identity is more urgent than ever.
At ID.me, we’re tackling both problems head‑on and making the internet safer by eliminating the need for passwords and securing access with verified identity.
About the Role We are seeking an experienced
Customer Success Manager (CSM)
to join our team and partner with enterprise‑level clients to drive adoption, satisfaction, and long‑term growth. The ideal candidate will have a proven track record of building strong executive‑level relationships, influencing marketing teams, and maximizing value from marketing technology platforms.
As a trusted advisor, you will deliver results‑oriented customer engagements, including Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), while proactively identifying opportunities for upsell and cross‑sell.
Responsibilities
Own and manage a portfolio of enterprise‑level customer accounts, ensuring retention, satisfaction, and expansion.
Build and maintain executive‑level relationships within marketing organizations, becoming a trusted strategic partner.
Deliver high‑impact customer meetings, including QBRs, ABRs, and success planning sessions, aligned to measurable outcomes.
Drive product adoption and customer enablement, ensuring clients achieve maximum value from our solutions.
Collaborate with Sales to identify and execute upsell and cross‑sell opportunities.
Serve as the voice of the customer internally, influencing product roadmaps and go‑to‑market strategies.
Develop success plans tailored to customer objectives and track progress against KPIs.
Partner cross‑functionally with Sales, Marketing, Support and Product teams to deliver a seamless customer experience.
Qualifications
4+ years of experience in Customer Success, Account Management, or related roles, preferably with enterprise‑level customers.
Strong understanding of marketing technology, martech stacks, or digital marketing strategies.
Demonstrated ability to influence and build trust with marketing leaders and decision-makers.
Proven success in delivering results‑oriented QBRs, ABRs, and other strategic engagements.
Skilled in identifying revenue expansion opportunities through upsells and cross‑sells.
Exceptional communication, presentation, and executive presence skills.
Strong problem‑solving and analytical skills, with the ability to translate customer challenges into actionable solutions.
Bachelor’s degree or equivalent experience required; MBA or advanced degree a plus.
Seniority level Associate
Employment type Full‑time
Job function Sales, Consulting, and Customer Service
Industries Online and Mail Order Retail, Marketing Services, and Advertising Services
Referrals increase your chances of interviewing at ID.me by 2x
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Customer Success Manager jobs in
San Francisco Bay Area .
#J-18808-Ljbffr
At ID.me, we’re tackling both problems head‑on and making the internet safer by eliminating the need for passwords and securing access with verified identity.
About the Role We are seeking an experienced
Customer Success Manager (CSM)
to join our team and partner with enterprise‑level clients to drive adoption, satisfaction, and long‑term growth. The ideal candidate will have a proven track record of building strong executive‑level relationships, influencing marketing teams, and maximizing value from marketing technology platforms.
As a trusted advisor, you will deliver results‑oriented customer engagements, including Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), while proactively identifying opportunities for upsell and cross‑sell.
Responsibilities
Own and manage a portfolio of enterprise‑level customer accounts, ensuring retention, satisfaction, and expansion.
Build and maintain executive‑level relationships within marketing organizations, becoming a trusted strategic partner.
Deliver high‑impact customer meetings, including QBRs, ABRs, and success planning sessions, aligned to measurable outcomes.
Drive product adoption and customer enablement, ensuring clients achieve maximum value from our solutions.
Collaborate with Sales to identify and execute upsell and cross‑sell opportunities.
Serve as the voice of the customer internally, influencing product roadmaps and go‑to‑market strategies.
Develop success plans tailored to customer objectives and track progress against KPIs.
Partner cross‑functionally with Sales, Marketing, Support and Product teams to deliver a seamless customer experience.
Qualifications
4+ years of experience in Customer Success, Account Management, or related roles, preferably with enterprise‑level customers.
Strong understanding of marketing technology, martech stacks, or digital marketing strategies.
Demonstrated ability to influence and build trust with marketing leaders and decision-makers.
Proven success in delivering results‑oriented QBRs, ABRs, and other strategic engagements.
Skilled in identifying revenue expansion opportunities through upsells and cross‑sells.
Exceptional communication, presentation, and executive presence skills.
Strong problem‑solving and analytical skills, with the ability to translate customer challenges into actionable solutions.
Bachelor’s degree or equivalent experience required; MBA or advanced degree a plus.
Seniority level Associate
Employment type Full‑time
Job function Sales, Consulting, and Customer Service
Industries Online and Mail Order Retail, Marketing Services, and Advertising Services
Referrals increase your chances of interviewing at ID.me by 2x
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Customer Success Manager jobs in
San Francisco Bay Area .
#J-18808-Ljbffr