Ritual Coffee Roasters
RITUAL COFFEE ASSISTANT MANAGER (VALENCIA)
Ritual Coffee Roasters, San Francisco, California, United States, 94199
RITUAL COFFEE ASSISTANT MANAGER (VALENCIA)
The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for a self‑started professional growth seeker who can provide direct, helpful, and inspiring guidance to everyone.
Responsibilities
Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.
Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.
Contribute to the overall culture and business growth using our Culture Guide as a tool for self‑reflection and an ongoing commitment to self‑growth, the growth in others, and the growth of the company.
Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
Conduct bi‑weekly check‑ins with supervisees cultivating an on‑going mentorship and productive feedback loop.
Ensure information is communicated effectively throughout the café and across departments.
Be a great leader in the café and an ambassador for Ritual in the community.
Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.
Demonstrate Ritual’s standards for customer service, and ensure that all café employees are supported to provide excellent service.
Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafés and that the caliber of training is sufficient for the café to excel.
Develop café staff to be knowledgeable and provide great customer service.
Demonstrate model barista behavior adhering to all Ritual standards, exemplify excellent customer service and address customer service issues when they arise.
Teach staff proper care of café dishes and equipment and report any necessary replacements to the Café Manager.
See that the café operations (including coffee/goods/food ordering, billing, banking) are efficient so that the café can be profitable.
Oversee cashier functions, including ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.
Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for the café and for Ritual.
Begin to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual’s values.
Plan administrative time effectively to complete all weekly tasks.
Contribute ideas to keeping the café fun and fresh.
Support teams, systems, and processes to ensure the café always runs smoothly in spite of inevitable surprises.
Respond immediately to potentially hazardous situations and communicate them to the Café Manager.
Facilitate repairs with vendors and communicate repairs to Café Manager and record repairs in the log sheet. Provide for an inclusive work environment for customers and staff, avoiding misgendering, misidentifying or having exclusionary or inappropriate conversations and correcting these behaviors in others.
Qualifications
1–2 years of experience in food service.
An approachable people‑person with high emotional intelligence, patience, compassion, and problem‑solving skills.
Excellent communication and teaching skills, able to engage and inspire professional growth.
Infectious love of coffee.
Proficiency with Google Drive, spreadsheets, and comfortable using technology.
Must be authorized to work in the United States (Required).
Experience
Minimum one year in a customer‑service position.
Experience soliciting and implementing feedback to improve performance.
Physical Requirements
Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
Stand and move throughout the café/office.
Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Have consistent and reliable onsite attendance at the café/office.
Proficient interpersonal relations and communicative skills in English.
Interpret and follow a variety of instructions and procedures furnished in English – written, oral, diagram, or schedule form.
Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
Work under pressure with changing, ambiguous priorities.
Communicate effectively and promptly to clients, vendors and employees of the organization.
High level of manual dexterity to adeptly type and use computer equipment.
Auditory and visual skills – specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to work overtime occasionally at the last minute.
Occasional travel may be required.
Stand stationary in café throughout the shift for periods of time (up to 8 hours per day, 5 days per week).
Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.
Ability to perform moderately strenuous physical work and withstand temperatures of 0°F or less and 100°F or more.
Be able to adeptly use restaurant equipment.
Perform basic math and fractions to complete recipes.
Understand and respond to staff and customer requests in a loud environment.
Compensation + Benefits
Starting wage: $31/hour, no tip credit.
Subsidized medical and dental insurance, commuter benefits.
Paid time off, paid sick days, holidays (paid at time and a half).
401(k) matching plan.
Classification & Supervision
Regular, full‑time, hourly, non‑exempt: 30–40 hours per week.
Assistant Managers are expected to work at least one weekend day.
Assistant Managers are supervised by the Café Manager.
To Apply Please upload your resume and a cover letter explaining why you’d be a great Assistant Manager through our hiring portal at https://ritualcoffee.easyapply.co/.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We thank you for your interest in a career opportunity with Ritual Coffee. Only those applicants selected for an interview will be contacted.
#J-18808-Ljbffr
Responsibilities
Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.
Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.
Contribute to the overall culture and business growth using our Culture Guide as a tool for self‑reflection and an ongoing commitment to self‑growth, the growth in others, and the growth of the company.
Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
Conduct bi‑weekly check‑ins with supervisees cultivating an on‑going mentorship and productive feedback loop.
Ensure information is communicated effectively throughout the café and across departments.
Be a great leader in the café and an ambassador for Ritual in the community.
Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.
Demonstrate Ritual’s standards for customer service, and ensure that all café employees are supported to provide excellent service.
Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafés and that the caliber of training is sufficient for the café to excel.
Develop café staff to be knowledgeable and provide great customer service.
Demonstrate model barista behavior adhering to all Ritual standards, exemplify excellent customer service and address customer service issues when they arise.
Teach staff proper care of café dishes and equipment and report any necessary replacements to the Café Manager.
See that the café operations (including coffee/goods/food ordering, billing, banking) are efficient so that the café can be profitable.
Oversee cashier functions, including ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.
Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for the café and for Ritual.
Begin to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual’s values.
Plan administrative time effectively to complete all weekly tasks.
Contribute ideas to keeping the café fun and fresh.
Support teams, systems, and processes to ensure the café always runs smoothly in spite of inevitable surprises.
Respond immediately to potentially hazardous situations and communicate them to the Café Manager.
Facilitate repairs with vendors and communicate repairs to Café Manager and record repairs in the log sheet. Provide for an inclusive work environment for customers and staff, avoiding misgendering, misidentifying or having exclusionary or inappropriate conversations and correcting these behaviors in others.
Qualifications
1–2 years of experience in food service.
An approachable people‑person with high emotional intelligence, patience, compassion, and problem‑solving skills.
Excellent communication and teaching skills, able to engage and inspire professional growth.
Infectious love of coffee.
Proficiency with Google Drive, spreadsheets, and comfortable using technology.
Must be authorized to work in the United States (Required).
Experience
Minimum one year in a customer‑service position.
Experience soliciting and implementing feedback to improve performance.
Physical Requirements
Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
Stand and move throughout the café/office.
Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Have consistent and reliable onsite attendance at the café/office.
Proficient interpersonal relations and communicative skills in English.
Interpret and follow a variety of instructions and procedures furnished in English – written, oral, diagram, or schedule form.
Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
Work under pressure with changing, ambiguous priorities.
Communicate effectively and promptly to clients, vendors and employees of the organization.
High level of manual dexterity to adeptly type and use computer equipment.
Auditory and visual skills – specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to work overtime occasionally at the last minute.
Occasional travel may be required.
Stand stationary in café throughout the shift for periods of time (up to 8 hours per day, 5 days per week).
Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.
Ability to perform moderately strenuous physical work and withstand temperatures of 0°F or less and 100°F or more.
Be able to adeptly use restaurant equipment.
Perform basic math and fractions to complete recipes.
Understand and respond to staff and customer requests in a loud environment.
Compensation + Benefits
Starting wage: $31/hour, no tip credit.
Subsidized medical and dental insurance, commuter benefits.
Paid time off, paid sick days, holidays (paid at time and a half).
401(k) matching plan.
Classification & Supervision
Regular, full‑time, hourly, non‑exempt: 30–40 hours per week.
Assistant Managers are expected to work at least one weekend day.
Assistant Managers are supervised by the Café Manager.
To Apply Please upload your resume and a cover letter explaining why you’d be a great Assistant Manager through our hiring portal at https://ritualcoffee.easyapply.co/.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We thank you for your interest in a career opportunity with Ritual Coffee. Only those applicants selected for an interview will be contacted.
#J-18808-Ljbffr