PGA TOUR Superstore
Retail Front End Department Head
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Retail Front End Department Head
role at
PGA TOUR Superstore
At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary The Front‑End Dept Head (FEDH) is primarily responsible for delivering the best possible customer experience in the store through our Club Services Desk and Front‑End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, proficient handling of service‑related processes, and adherence to Company Merchandise Standards when setting products.
Key Responsibilities:
Support and oversee all Club Services and Front‑End operations.
Act as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the customer experience.
Execute the role of a Starter (greeter) when not actively engaged in supporting Services or Front‑End operations, ensuring customers receive a warm greeting and guidance on product locations.
Direct on‑floor work assignments and provide specific departmental training for all Associates.
Participate in weekly department walks with the SSM to evaluate the state of the business and create worklists for self/department Associates that align with their strengths. Follow up with the SSM on the execution of all assigned tasks.
Assist in maintaining Front‑End and Services merchandise presence at a premier stock and visual level to drive sales and the customer experience.
Ensure all Club Services and Front‑End areas, equipment, and supplies are always clean, organized, and operational.
Execute all Club Services and Front‑End programs, promotions, and procedures consistently.
Perform basic club repair duties, G&T App Management, retrieval of BOPIS orders, processing trade‑ins, retrieval of Special Orders, answer customer phone calls, execute Cleaning & Equipment Maintenance Checklist, and all related tasks such as re‑gripping clubs, re‑shafting, club extensions, loft & lie adjustments.
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
Demonstrate a culture of ethical conduct, safety, and compliance.
Open and close the store independently when additional leadership is not present, handling cash, deposits, customer escalations, and maintaining brand/merchandising standards across the entire store.
Qualifications and Skills Required:
Communication: Strong listening and interpersonal skills; good verbal and written communication ability; ability to communicate expectations and standards to execute company programs.
Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
Accountability: Ability to manage conflict, lead conflict resolution, and hold others accountable.
Business Acumen: Ability to quickly learn business fundamentals with appropriate training.
Organization: Ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
Leadership: Ability to lead by example and enforce a high standard of customer service; employ a Servant Leadership approach.
Education/Experience: High School Diploma or equivalent; retail experience preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule: Must be able to work a flexible week, nights, weekends, and holidays as needed.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Band: $19.50 – $22.25
Seniority level Associate
Employment type Full‑time
Job function Customer Service and Sales
Industries Retail
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits
401(k)
Vision Insurance
Medical Insurance
#J-18808-Ljbffr
Retail Front End Department Head
role at
PGA TOUR Superstore
At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary The Front‑End Dept Head (FEDH) is primarily responsible for delivering the best possible customer experience in the store through our Club Services Desk and Front‑End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, proficient handling of service‑related processes, and adherence to Company Merchandise Standards when setting products.
Key Responsibilities:
Support and oversee all Club Services and Front‑End operations.
Act as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the customer experience.
Execute the role of a Starter (greeter) when not actively engaged in supporting Services or Front‑End operations, ensuring customers receive a warm greeting and guidance on product locations.
Direct on‑floor work assignments and provide specific departmental training for all Associates.
Participate in weekly department walks with the SSM to evaluate the state of the business and create worklists for self/department Associates that align with their strengths. Follow up with the SSM on the execution of all assigned tasks.
Assist in maintaining Front‑End and Services merchandise presence at a premier stock and visual level to drive sales and the customer experience.
Ensure all Club Services and Front‑End areas, equipment, and supplies are always clean, organized, and operational.
Execute all Club Services and Front‑End programs, promotions, and procedures consistently.
Perform basic club repair duties, G&T App Management, retrieval of BOPIS orders, processing trade‑ins, retrieval of Special Orders, answer customer phone calls, execute Cleaning & Equipment Maintenance Checklist, and all related tasks such as re‑gripping clubs, re‑shafting, club extensions, loft & lie adjustments.
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
Demonstrate a culture of ethical conduct, safety, and compliance.
Open and close the store independently when additional leadership is not present, handling cash, deposits, customer escalations, and maintaining brand/merchandising standards across the entire store.
Qualifications and Skills Required:
Communication: Strong listening and interpersonal skills; good verbal and written communication ability; ability to communicate expectations and standards to execute company programs.
Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
Accountability: Ability to manage conflict, lead conflict resolution, and hold others accountable.
Business Acumen: Ability to quickly learn business fundamentals with appropriate training.
Organization: Ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
Leadership: Ability to lead by example and enforce a high standard of customer service; employ a Servant Leadership approach.
Education/Experience: High School Diploma or equivalent; retail experience preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule: Must be able to work a flexible week, nights, weekends, and holidays as needed.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Band: $19.50 – $22.25
Seniority level Associate
Employment type Full‑time
Job function Customer Service and Sales
Industries Retail
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits
401(k)
Vision Insurance
Medical Insurance
#J-18808-Ljbffr