American Red Cross
Salesforce QA/Test Engineering Lead
American Red Cross, Washington, District of Columbia, us, 20022
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The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer Lead with expertise in both manual and automation testing to join our Salesforce Biomed Quality Assurance team. The Salesforce QA & Testing Lead will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers. This position will lead a dedicated team of Salesforce QA engineers and testers, and will be responsible for manual QA processes, establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality.
The Salesforce QA & Testing Lead will work with the team to build a library of test automation for various Salesforce instances using off-the-shelf ALM and CI automation toolsets. The QA team is responsible for delivering stable, tested code/configuration to production during release windows every sprint. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects.
The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States and will work East Coast hours. This position will also need to work extended hours/on call support as needed to support any major outages or off-hours releases.
Key Responsibilities
Lead the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements. Act as project leader and instruct and check the work of test engineering staff. Develop, implement, maintain, enhance and execute test plans, test scripts and test methodologies to ensure compliance with system specifications. Perform in-depth investigations into data quality issues and suggest solutions to improve data quality and reduce errors. Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans. Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality. Verify and validate defect fixes; support User Acceptance Testing (UAT). Perform complex test engineering activities throughout the software life cycle. Document test results, analysis reports, logs, and metrics; recommend program improvements or corrections. Hands-on contributing tester in addition to team leadership responsibilities. Perform API testing (Postman), accessibility, mobile and browser, and UI testing. Troubleshoot and resolve production issues; participate in design and sprint planning sessions. Estimate level of effort for stories and/or epics based on business requirements. Other responsibilities as assigned. Scope:
Individual contributor that works under limited supervision. Apply subject matter knowledge to understand specific needs or requirements. Note:
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. What You Need To Succeed (Required/Minimum Qualifications)
8+ years of experience in manual and automation testing with expertise in Salesforce testing. 3+ years of experience in providing technical guidance, mentoring, and leading QA team members. Bachelor’s degree in computer science, Information Technology, or equivalent experience. Experience with Salesforce platform required. API, APEX & Lightning testing experience required. Understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.). Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions. Experience with automated regression testing tools such as Provar or Selenium/Copado Robotic Testing. Familiarity with Salesforce metadata, data migration, and release management. Experience with DevOps tools like GearSet, ADO, Flosum, etc. Experience with Agile/Scrum methodology and tools (e.g., Jira). Excellent communication skills; ability to manage time and work effectively in short development cycles. Ability to work extended hours/on-call support as needed for outages or off-hours releases. What Will Give You A Competitive Edge (Preferred Qualifications)
Salesforce Admin & App Builder certifications are preferred. Nice to have – experience with ancillary products including Appinium, Skedulo. Combination of education and experience that satisfies the minimum years; management experience cannot be substituted. Pay Information : The annual salary range for this position is $120K - $135K. We do not offer an annual bonus for this role. Salaries are aligned to the geographic location where work is performed. Salary may be influenced by location, skills, and experience. Salary details reviewed at phone screening based on location and experience. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Benefits
Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO starting at 19 days/year (varies by job type and tenure) Holidays: 11 paid holidays (six core, five floating) 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Disclaimer: The statements above describe the general nature of work and are not an exhaustive list of responsibilities, duties, and skills. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Lead the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements. Act as project leader and instruct and check the work of test engineering staff. Develop, implement, maintain, enhance and execute test plans, test scripts and test methodologies to ensure compliance with system specifications. Perform in-depth investigations into data quality issues and suggest solutions to improve data quality and reduce errors. Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans. Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality. Verify and validate defect fixes; support User Acceptance Testing (UAT). Perform complex test engineering activities throughout the software life cycle. Document test results, analysis reports, logs, and metrics; recommend program improvements or corrections. Hands-on contributing tester in addition to team leadership responsibilities. Perform API testing (Postman), accessibility, mobile and browser, and UI testing. Troubleshoot and resolve production issues; participate in design and sprint planning sessions. Estimate level of effort for stories and/or epics based on business requirements. Other responsibilities as assigned. Scope:
Individual contributor that works under limited supervision. Apply subject matter knowledge to understand specific needs or requirements. Note:
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. What You Need To Succeed (Required/Minimum Qualifications)
8+ years of experience in manual and automation testing with expertise in Salesforce testing. 3+ years of experience in providing technical guidance, mentoring, and leading QA team members. Bachelor’s degree in computer science, Information Technology, or equivalent experience. Experience with Salesforce platform required. API, APEX & Lightning testing experience required. Understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.). Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions. Experience with automated regression testing tools such as Provar or Selenium/Copado Robotic Testing. Familiarity with Salesforce metadata, data migration, and release management. Experience with DevOps tools like GearSet, ADO, Flosum, etc. Experience with Agile/Scrum methodology and tools (e.g., Jira). Excellent communication skills; ability to manage time and work effectively in short development cycles. Ability to work extended hours/on-call support as needed for outages or off-hours releases. What Will Give You A Competitive Edge (Preferred Qualifications)
Salesforce Admin & App Builder certifications are preferred. Nice to have – experience with ancillary products including Appinium, Skedulo. Combination of education and experience that satisfies the minimum years; management experience cannot be substituted. Pay Information : The annual salary range for this position is $120K - $135K. We do not offer an annual bonus for this role. Salaries are aligned to the geographic location where work is performed. Salary may be influenced by location, skills, and experience. Salary details reviewed at phone screening based on location and experience. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Benefits
Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO starting at 19 days/year (varies by job type and tenure) Holidays: 11 paid holidays (six core, five floating) 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Disclaimer: The statements above describe the general nature of work and are not an exhaustive list of responsibilities, duties, and skills. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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