VOA Illinois
Base pay range
$22.00/hr - $27.00/hr
Client Support & Service Coordinator About Us:
Volunteers of America
is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength‑based trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. VOA Illinois is a
Great Place to Work
that fosters a culture focused on faith, innovation and collaboration. Year after year VOA expands and promotes from within, holding a workforce with over 50% having experienced promotion.
Position Type This is a full‑time, in‑office position requiring a 40‑hour week on average. The role may include occasional weekend and/or evening hours. It is on‑site for the first three months; after that, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs.
Environment Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary, and transport clients in the community. Must be able to lift and carry up to 50 lbs.
Core Competencies
Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
Advocate for clients using active listening to determine resources and meet various needs.
Collaborate with VOA colleagues, outside organizations or vendors to connect clients and obtain necessary resources.
Display discipline in managing time and attention to assigned caseload, tasks or projects.
Exercise prudent stewardship of agency resources.
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities.
Demonstrate ethical and professional behavior at all times.
Engage with trauma‑informed care approach and practice principles.
Recognize and display ability to de‑escalate and resolve conflict as necessary.
Program Overview Support Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability. The program provides Veterans with the support, resources and hope they need to successfully win “the war at home” and achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team. Our team offers a full continuum of supportive services and interventions that are individually tailored to meet the unique needs of each Veteran.
Essential Functions
Conduct general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
Meet with program participants to offer support and monitor progress on service plans.
Deliver culturally and socioeconomically sensitive services.
Serve as a liaison between community agencies, service providers and clients.
Utilize the least intrusive intervention required to address problematic situations.
Facilitate and monitor the delivery of appropriate, timely and satisfactory services to clients.
Educate clients, both individually and in groups, on service availability, application procedures and client rights.
Advocate for and negotiate on behalf of clients to ensure the timely and cost‑effective provision of services.
Meet with service providers as necessary and appropriate.
Explore opportunities for additional services from private, local, state and federal sources.
Perform data entry using databases such as Service Point and HMIS.
Uphold the mission and values of VOA Illinois at all times.
Other Duties As assigned by supervisor.
Qualifications
Experience in service management, including organizing, problem‑solving and advocating.
Experience and demonstrated proficiency/success in leveraging and working with community resources.
Ability to communicate effectively and maintain good relations with clients and employees.
Excellent communication, writing, problem‑solving, and organization skills.
Valid driver’s license and access to a safe, reliable vehicle during all work hours with current vehicle insurance.
Proficient in Microsoft Office, especially spreadsheets and database/reporting tools.
Education and Experience
Bachelor’s degree from an accredited college or university required. Acceptable degrees include those related to human services, social work, psychology, counseling, etc.
Minimum of one year of case management experience required.
Proficiency in MS Office, specifically Word, Excel, PowerPoint and Outlook.
Compensation and Benefits Base Salary Range: $22.20 - $26.64 per hour.
Medical, Dental, Vision
403(b) / 403(b) Matching
Paid‑Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC Supplemental Insurance options
Equal Employment Opportunity VOA Illinois provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law.
Reasonable Accommodations Reasonable accommodations are provided to qualified applicants and employees with disabilities upon request.
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Client Support & Service Coordinator About Us:
Volunteers of America
is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength‑based trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. VOA Illinois is a
Great Place to Work
that fosters a culture focused on faith, innovation and collaboration. Year after year VOA expands and promotes from within, holding a workforce with over 50% having experienced promotion.
Position Type This is a full‑time, in‑office position requiring a 40‑hour week on average. The role may include occasional weekend and/or evening hours. It is on‑site for the first three months; after that, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs.
Environment Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary, and transport clients in the community. Must be able to lift and carry up to 50 lbs.
Core Competencies
Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
Advocate for clients using active listening to determine resources and meet various needs.
Collaborate with VOA colleagues, outside organizations or vendors to connect clients and obtain necessary resources.
Display discipline in managing time and attention to assigned caseload, tasks or projects.
Exercise prudent stewardship of agency resources.
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities.
Demonstrate ethical and professional behavior at all times.
Engage with trauma‑informed care approach and practice principles.
Recognize and display ability to de‑escalate and resolve conflict as necessary.
Program Overview Support Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability. The program provides Veterans with the support, resources and hope they need to successfully win “the war at home” and achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team. Our team offers a full continuum of supportive services and interventions that are individually tailored to meet the unique needs of each Veteran.
Essential Functions
Conduct general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
Meet with program participants to offer support and monitor progress on service plans.
Deliver culturally and socioeconomically sensitive services.
Serve as a liaison between community agencies, service providers and clients.
Utilize the least intrusive intervention required to address problematic situations.
Facilitate and monitor the delivery of appropriate, timely and satisfactory services to clients.
Educate clients, both individually and in groups, on service availability, application procedures and client rights.
Advocate for and negotiate on behalf of clients to ensure the timely and cost‑effective provision of services.
Meet with service providers as necessary and appropriate.
Explore opportunities for additional services from private, local, state and federal sources.
Perform data entry using databases such as Service Point and HMIS.
Uphold the mission and values of VOA Illinois at all times.
Other Duties As assigned by supervisor.
Qualifications
Experience in service management, including organizing, problem‑solving and advocating.
Experience and demonstrated proficiency/success in leveraging and working with community resources.
Ability to communicate effectively and maintain good relations with clients and employees.
Excellent communication, writing, problem‑solving, and organization skills.
Valid driver’s license and access to a safe, reliable vehicle during all work hours with current vehicle insurance.
Proficient in Microsoft Office, especially spreadsheets and database/reporting tools.
Education and Experience
Bachelor’s degree from an accredited college or university required. Acceptable degrees include those related to human services, social work, psychology, counseling, etc.
Minimum of one year of case management experience required.
Proficiency in MS Office, specifically Word, Excel, PowerPoint and Outlook.
Compensation and Benefits Base Salary Range: $22.20 - $26.64 per hour.
Medical, Dental, Vision
403(b) / 403(b) Matching
Paid‑Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC Supplemental Insurance options
Equal Employment Opportunity VOA Illinois provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law.
Reasonable Accommodations Reasonable accommodations are provided to qualified applicants and employees with disabilities upon request.
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